Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Archer F.
Chewy.com remains unsurpassed in terms of customer service, pricing and delivery. About 50% of their reps are highly knowledgeable and can provide guidance on specific products based on your pet's requirements. Would highly recommend.
J G.
Chewy is the best! I have been using Chewy for the past year (my cat is 1yr old) and they have the best customer service I have ever encountered! I had a product that just wasnt what I wanted. They refunded me and I was able to donate it to my local shelter! Any problems I have had have been immediately and professionally handled. Today I received, as a gift, a hand drawn canvas picture of my cat! It was a replica of the photo I use for my account!! Chewy IS the best!!
Amanda L.
I LOVE chewy. I have never dealt with a greater company. They send hand written Christmas cards, get my order to me fast and efficiently, always have great sales, and just this week I accidentally ordered the wrong bag of dog food that was 50lbs FIFTY. Quite a large sum. I asked how I can ship it back to refund it and they said they refunded it but to just donate to a shelter nearby 😭 I LOVE chewy more than anything. You are such a great, big hearted company.
Jaycee H.
I just want to say my first time buying from chewy with all this coronavirus stuff going on, they delivered! The products were exactly what I was hoping for! Fantastic job to the ones packaging and shipping. Thank you for being great, and getting things out as fast as possible in these times! Managers, supervisors, GMs, be proud of your staff! They need a good lunch bought for them one of these days haha!
Weston V.
Ive been with chewy for years and I love them. If anything goes wrong which is rare they are happy to fix it. Thanks chewy !
Michael H.
I’ve been a customer for many many years, and chewy never ceases to amaze me. I lost my dog on 2/13 to old age and cancer. I got the most beautiful email from them. Today, there was a knock at my door. I couldn’t imagine who it would be. It was Toles Flowers delivering me a beautiful bouquet of flowers and a card from my chewy family. I am in complete shock that a company would do this. I wish I knew how to attach a photo. Thank you chewy. I will still be ordering as I still have two cats, and eventually a new dog. My heart needs more time to heal though!
Lloyd G.
Please buy your pet products from Chewy. I asked them if I could return a bag of food I no longer needed because my dog Brady passed away. Not only did they credit my account and ask me to donate the food, they sent flowers. Unbelievable.
Daniel M.
Excellente Servicio al Cliente. Ayer llame a Chewy customer service para regresar unos articulos comprados ateriormente debido a que mi adorado perrito murio hace 3 dias, me escucharon, me ayudaron con mi solicitud y me dieron las condolencias sinceras, asi lo senti. Lo he confirmado hoy, mi sorpresa es que recibi unas flores y una nota de Chewy dandome las condolencias. Eso si es ser humano y me hizo sentir tan bien que esta compania tenga compasion por lo que nos pasa a los duenos de mascotas en las buenas y en las malas. Gracias Chewy por su atencion. Mr Mendoza
