Chewy.comReviews of chewy.com

I had placed an order during this whole covid-19 shut down. It was going to be shipped within 7-10 Days. No biggie. I got a few emails saying they needed some more information about my billing address or they would cancel my order. I called twice, two different days to verify everything they needed to process and ship my order. Well for some reason my order still was canceled. And when I called to figure out why, I was met with the best customer service ever. Morgan. Who is a supervisor, was extremely apologetic and made sure my order was processed right then and there, FREE OF CHARGE. I am super impressed, and I will be returning to buy more from chewy.

I had to post a review after I made a mistake ordering and must’ve sent 5 emails to chewy and being THAT sort of customer. I was definitely being polite but if i was on the customer support side of the conversations, my eyes would have been rolling. General situation - I ordered a different size dog food and added the canned version to an order. I didn’t realize i ordered it separately then added it to my auto ship which was coming in two days. I got the first order and saw I was getting another so I emailed and the lovely customer service person told me they would try to cancel it but since it already shipped, they sent me a refund receipt in case I got the second order. I did get the order but figured I’d just keep it since the food would expire. Second situation - my vet was out of proin and i tried to order it on chewy. It said it was about to ship and still never did so i emailed chewy then got an email saying that the order was cancelled. Confused, i emailed chewy again and saw that (again) i ordered it once and then put it on auto ship. I called my vet to make sure the prescription was released, chewy responded to me and explained the situation and I got my order two days later. I just wanted to say THANK YOU for putting up with a confused customer who made some ordering mistakes. My pup is almost 14 and has been having accidents so I was freaking out about getting her meds. Love chewy!!

I get my little boy Barney's food on auto ship each month. I noticed i was running low and moved up his order to ship ASAP ( due to his special diet I can't find his food in a "regular store"). I received an email that due to COVID-19 shipping would not be the usual 1-2 days but possibly 7-10 days. As a few days passed and Barney's food was dwindling i called Chewy in a panic. The rep i spoke to was so sweet and reassuring, she checked to see if she could give me a ship date which she could not since the order was at the warehouse and preparing to ship. She informed me if i could find the food elsewhere to let Chewy know and they would reimburse me. As an essential worker I am still working and was not able to "shop" locally and could not locate it online. Within two days my order was shipped and received. But that's not the end of the story. When I got home from work I found a beautiful bouquet of flowers and they were from Chewy!!!!! Have you ever heard of a large company sending flowers to a customer?????? What a wonderful thing to do. Chewy has a customer for life and i will tell everyone how great they are!!! God bless Chewy!!!!

Really great communication and helpful company!! Fast shipping and good pricing

I'm blown away. Chewy has always sent our orders in a speedy fashion. But we recently renewed several of our dog's needs (food and supplements) from Chewy and other sources, only for Rodney (that's our dog's name) to pass away unexpectedly a few days ago. I wrote to Chewy via their website asking for a refund for the recently-ordered items and asking for return mailing labels. They refunded all of our money and then some, asking that we donate the purchased items to our local pet shelter. During this time of social isolation because of COVID-19, I wasn't looking forward to dragging all those items to the Post Office. It's not often that you get such a show of compassion from a company, but Chewy has shown me that they are a company that shines. I'm so glad to have done business with Chewy during the lifetime of our dog!

Amazing customer service here! I wrote a two-star review on a dog bed saying my dog didn’t like the bed and wouldn’t even sit on it for five seconds. I didn’t ask for a refund. The next morning I received a very nice and apologetic email from Chewey refunding me my purchase price and suggesting I donate the bed to a shelter. AMAZING! I am a customer for life. I tried to buy their stock yesterday but it was up 8%!

These people gave amazing customer service, and really do care about their customers and customer satisfaction. In my case, they went way beyond normal. Please try them. Great prices too.

Customer service is outstanding! I purchased a ramp for my aging dog and within a few days of it's arrival my sweet pup passed away. I called about returning the ramp and the customer service rep said they would refund me immediately and I didn't need to hassle with returning the item. I really appreciated the kindness and compassion they extended to our family. Great job Chewy!