Chewy.comReviews of chewy.com

I've been a long time user of Chewy.com, and they used to have incredible customer service. Today I called with an issue of my credit card being incorrectly charged, and the representative was extremely rude. Usually, this issue of a mistaken Auto-shipment would be quickly solved. However, she insisted on escalating it to her supervisor, didn't believe me, tried to argue with me, and made me not want to be a customer any longer. This was after I had tried calling multiple times this week and waited 55+ minutes each time. Even in the COVID-19 situation, I would expect Chewy.com to do whatever they can to retain their customers and ensure that transactions are correct. This was EXTREMELY disappointing, and I am considering getting my dog's items somewhere else now.

I've been using them for years for auto shipping which is supposed to stay the same price.... Prices have now increased two-fold. I call this price gouging. I received an email that said that they put back items for people who had auto-ship in a warehouse so why does it cost me more?

I will not use this company again. I ordered an ear wash product for my dog, and it took them a week to pack & ship, another 4 days in transit, and then arrived in a box that was literally 10 times the size needed to ship an 8 ounce bottle.

This is not the 1st time Chewy has been out of stock for MANY, MANY items. While pet parents have stockpiled pet food from them for the last 3+ weeks, Chewy fails to address this on their website in an upfront manner. All they post is about shipping delays - not the fact most products are unavailable -- and have been for weeks! Yet they still run their commercials NON STOP. PetsMart stores have always had abyssmal stocking; considering they own Chewy it shouldn't be surprising but it is. Chewy needs better inventory management AND a site upgrade to better indicate what is out of stock rather than having to waste time and bandwidth clicking on each item.

I’m not understanding why there isn’t more of a priority when it comes to shipping prescription products. I placed an order for my 14 year old dogs heart medication on Sunday, it’s now Wednesday night, my vet provided the prescription for the medication first thing Monday morning and the order is just sitting “preparing for shipment.” My dog needs this medication, you’d think there would be just a little bit of consideration when medications are ordered. They should be shipped immediately! Not sitting around for days being prepared for shipment!

Shipping was fast. Ordering was easy but when I tried to order some food for my grandma I had issues. I put in her address and it didn’t save it it said it would ship to me. I called customer service and was on hold for 30 minutes. No big deal I know they are swamped right now. The guy that helped me was very nice and helpful and assured me he could fix it and that it would be delivered to her house. He took down her information and we told him they would need to call her because she is in a gated community he said no problem. He finished and told me it was fixed I thanked him. 6 days later both orders were delivered to me. So now I have to deliver it myself while I’m supposed to be at home and not going anywhere. 🤷🏻‍♀️

Placed an order for cat food with a listed delivery date of this coming Tuesday. My order was under $35, so I was charged for shipping. AFTER the order was placed and my credit card charged, I immediately received a notice apologizing for not being able to deliver the cat for for 7 - 10 days due to the SARS-CoV-2 epidemic. I understand. But they cannot tell me they did not know this prior to placing the order. We have 3 cats. I will need to go locally to pick up some cat food for them. My first and last order from chewy.com. Lousy with ethics, and extremely bad customer service in my opinion.

Just bought my 2nd box of Extend Joint care for my dog and once again, disappointed. The 1st one I ordered one of the packets was opened. Lucky for me the container had a plastic seal which kept the contents intact. 2nd time around no worries about a torn packet, good thing because this one had no plastic seal. At $50 a pop I was expecting to get a similar product as if I had ordered from the Manufacturer themselves. For me and my dog, there will not be a 3rd time for Chewy.