Chewy.comReviews of chewy.com

Horrible customer service. Can find cheaper prices locally.

Placed an Rx order for our cat on Chewy.com. They have no way to receive Rx electronically (in 21st century) So, they wait for it to be mailed. Then their data entry team takes 10 day just to get order on their system. Do not order Rx's here----they will take 3 weeks to arrive! I am still waiting on a Jan 12 order.....

I always said Chewy gives the greatest customer service and they do most of the time. I had been a very loyal and dependable customer for 7 years. It really saddened me when I had to stop my orders with them. This is ALL because FED EX quit delivering packages to my front door after 5 years.Excuses being so lame it was comical. Just excuses to be lazy! But the real thing that hurt the most was Chewy threw me away and kept FEDEX. Guess we didnt mean as much to them as I thought.

Liked Chewy after my first order, but not after my second order. The bones I got all seemed very old and the marrow just crumbled out. The sale I purchased my items through said everything was buy one get one free and I confirmed this with one of their agents through a live chat yet when I received my order there was only 1 of every item and they credited my account a few dollars just for half the price of the cheapest item. I purchased over $120 worth of items with each one listed as buy one get one free and I was told by Chewy.com staff that I would receive 2 of each item, instead I get a $6 credit and old treats that my pets do not like. I will not trust or support CHEWY.com again.

They charged me 194 dollars for a pack of 12 batteries. Claim they have refunded me however the Bank doesn't see it that way. I canceled my auto ship. I have called 4 time this week and have gotten a different story every time. I hope 194 dollars was worth to you chewy.

Do not believe the 1-3 day shipping. While delays can happen, if it going to be longer you should send an email before just shipping it. My dogs can’t wait 8 days for their food and I’m on a budget. Now I will have to shop at the store anyways and another 60 I wasn’t planning on.

Chewy keeps sending me coupons in the mail or via email, they NEVER state that there is any limitations or that whatever I am buying is not valid. We read all coupons carefully making sure what we have in the cart is covered, but...NO it's not covered ever. It seems their coupons only reward New customers and do not support their current customers. We contacted chewy live chat about this after receiving 4 coupons in the mail, and none where valid, well Chewy chat just hung up on us....

Ordered and they promised medication would be here on the 15th. Not here. No response from customer service. Second time it’s happened. No help and they don’t care, give coupons, or refunds.