Chewy.comReviews of chewy.com

We lost our two Dogs over the past 1.5 years! Chewy, in both instances, refunded our money for the Meds and Food we had on hand for them. I am talking about 100's of dollars here!!! We just lost, Lola our 15.5 YOA Shih Tzu, and besides the refunds (and a request that we give the Meds and food to a local shelter) Brittany on behalf of Chewy sent us a dozen yellow roses!!! Our new Dog will be a Chewy customer, too! Love to our Friends at Chewy.com! Fred and Kay

I ordered some supplies for my hamster, and unfortunately my sweet old girl passed away the same day they were delivered. I called hoping I could return my order and was told the purchase would be refunded to my card and that I could donate the supplies to a local animal shelter. The lady on the phone was so kind and was very sympathetic. Overall amazing customer service and it is wonderful the way they handle returns. I will always be a Chewy customer.

Hands down...The best customer service ever. I had a shipment arrive damaged and expected a long process to be compensated. Honestly, I think I received an email within minutes...On a Sunday and my entire order was refunded and new shipment sent out immediately at no charge! Awesome!

Excellent company. Fast delivery. Always happy to help resolve difficulties with products.

In order to keep my reviews balanced, I would like to express how awesome Chewy.com is. Unfortunately due to CoV19, I had to pause my automatic shipping, but before I did, they were so very helpful when I realized I was ordering too frequently, offered to refund what I didn't need, and generally made me feel like someone actually cared. I love their customer service, and that honestly is why I have the neverending debate as to whether I should just support locally or utilize the convenience of Chewy.com, it all boils down to spending my money where it is appreciated. That concept gets lost the bigger the company, so I am grateful humans and pets are the number one concern.

Wonderful company! Our sweet dog was sick and we ordered some very expensive medication. She passed away before we got our order. Chewy staff was kind and provided us with a refund. I came home from work and had a bouquet of flowers and a card stating they were sorry for our loss. Keep in mind that they had made zero money from us. We will always try to buy our pet items from chewy from now on. Thank you for your kindness!

Prices are comparable, if not slightly less than going to the store, AND shipping is quick. Auto delivery keeps me in stock on the essentials. The customer service is remarkable! My issue (my own fault) was quickly taken care of, reshipment was processed and delivered within 4 business days! I am hooked.

Chewy is the best online pet care retailer there is. Affordable prices, quality items, lightening fast shipping, easy returns & excellent customer service. I order from them all the time & am always more than satisfied.