Chewy.comReviews of chewy.com

I know there are hard times, but this product is taking to long to ship and the costumer service wants me to wait 2-3 days for a reply, like c'mon.

Decided to minimize trips to store for cat food. Signed up for auto ship in Early March. After my 1st month order was due I was advised that my order would be delayed by up to 10 days after shipping. And that was also going to be a later than expected ship date. Then they decided to make 3 separate shipments only shipping one item at a time. I finally got my last item 20 plus days later then expected. And it was wrong. So I sent an email describing the issue along with a photo of what I recieved in total and a screen shot of my order. My reply from them apologized for the error. But went on asking to describe what item was sent wrong at my convenience. I answered back that I already did describe it in the body of my message and detailed it with photos asking is this the attention to detail that caused the shipping error too? A total fail on all levels in my view. I cancelled my auto ship. I'll just continue to go to a local store and get it myself. At least I know what I got when I do it myself!

I understand that it may take 3 or 4 days longer right now for your product to arrive but 12 days come on now your not helping anyone by making them wait that long to receive there shipment you would think they had something worked out by now to get stuff out faster ! I have been a chewy customer for years but I do have to say there customer service and return policy are getting very bad ! Chewy your disappointing a lot of customers! But it’s not like you care !

I've ordered from them twice before no problem. My latest order was placed 11 days ago and I thought that was ample time for the coronavirus situation. Contacted customer service to find out how much longer and they are telling me its already been delivered even though my account says preparing for shipment and I've received nothing. If I don't hear back soon about how they are going to fix this, I am cancelling and going somewhere else.

I have been using chewy for several years now for both food as well as prescriptions. I understand due to covid-19 that shipments would be delayed on food. However, I was previously advised that prescriptions would have priority and would go out on the normal schedule. I ordered insulin for two diabetic cats, using their auto-ship program, 4 days ago. These items have still not been shipped even though I do have a prescription for them. I called customer service today and they could not give me any other information except they would be shipped within the next seven days. This is supposed to be overnight service, especially for critical prescriptions, so I'm not happy. I will give them until Monday, which is 5 days after the order, to see if it has shipped before I take further action. Not happy with Chewy's pharmacy!

Before last month I would have given them a 5 star rating. Now they are lucky it's 2 and not 1. I am autoship for my dogs medications and have normally had no problem getting them. Last month I got an email informing me there was a problem with my order and I needed to contact. I did. I was informed they were out of the medication and my order would be canceled if I did not want to order something else. It was canceled the next day. After going around and around with customer service I had to order from my veterinarian. I am on a fixed income and originally went with Chewy and autoship to be able to afford the meds for my pooch. Now I cannot pay one of my monthly bills because I have to have her medication. The markup by my veterinarian is costly. So. This month I again received an email telling me there was a problem with my order and it has again been canceled. My issue ... Chewy should be filling autoship orders FIRST before any other order is filled.... I am very disappointed, angry and sad. My dog and I should not have to suffer Chewy's negligence in this matter.

Products and prices are great. Auto-ship is perfect. Phone call based customer service is NOT. After waiting on the phone for 45 minutes, a rep finally answers. My husband responds with our issue, the Rep says, "I can't hear you", and instead of GIVING IT A MINUTE, instantly hangs up. That's really not cool. Especially when it was an issue that the email said had to be PHONED IN.

First time buyer - I ordered a ramp and some other things for my dog an hour after his appointment for a torn ACL. I was informed that orders would shipped be a few days later than normal, that's understandable with everything happening with COVID-19. It's a week later and my order still says "preparing to ship" so I called to see if it was possible to expedite just the ramp - after a 45 min hold the rep that answered the phone informed me I could cancel my order and look for a ramp on amazon. I'm actually shocked over her response. I work a call center, I know places are flooded with calls right now, but at least lie. I fully understand that there may be absolutely nothing they can do but a little "let me place you on hold for a second and look" wouldn't have hurt. It could have given her a second to breathe and collect herself.