Chewy.comReviews of chewy.com

We got two boxes - 50 pounds each - from Chewy.com. We had not ordered the boxes, we dont have any pets. The boxes had our address. We phoned them to check who ordered (to know if someone is ordering in our name) and what to do with the boxes. They told us to give or throw the food away. We dont have a car which makes all of this difficult. They could also not say who ordered the goods and why it arrived to our home. They cant even tell if it is food for cats, dogs or other animals. How are we supposed to know where to bring this if want to give it away? We opened the bags and found mix of food for cats and egg laying hens. We live in in the centre of a city, what are we supposed to do with 100 pounds of food for hens? What a waste to throw it all away. This is not a serious company.

Thieves and scammers.. Your price will change once you go to checkout after they bait and switch! The customer service is bad as well.

For years I have contacted Chewy about their shipping department because I received goods that are damaged because of the way the shipping department packs them. If you have a big order it is packed in big box that is so heavy you cannot lift it, so you unpack it in front of your house. Today I received another order that product was damaged! I will no longer do business with Chewy. Gary E.

I think people should be warned about their pharmacy service. I'm a long time customer of Chewy.com and never had a single problem. And then I tried to order the prescription kidney disease cat food my vet prescribed. I should note that it can't be purchased locally. To speed things up (this was pretty close to being an emergency) I called the order in. The representative I spoke to apparently made some sort of "profile" on my cat. I have no idea what that is. Never heard of it before in all these years of being a customer. He didn't tell me he was doing this. Nor did he ask me any questions except what her name was. For some weird reason he mistakenly typed in that she was a dog. So that screwed up the process beyond belief. I called them multiple times. My vet called twice that I know of--and even talked at length with a "supervisor". Each and every time we were assured that the problem was fixed and that the order would be sent out immediately. It's now been two weeks. With a cat getting progressively sicker. Then, to top it all off, I got an email this morning telling me they were cancelling my order. They said they'd never heard back from either me or my vet. This is absolutely a bald-faced lie. And this morning when I called to raise hell about this whole fiasco they STILL had her listed in their records as a dog.

Horrible customer service. Literally cannot get them on the phone. The phone hangs up after 6 minutes of being on hold. Their chat never answers either. 24/7 customer service is an absolute joke.

I'm glad all the 5 star reviews people are happy but they lied to me. I'll think think twice before ordering from them again. They're horrible. Customer service deliberately lie. They tell you one thing and do another. I was told once I shipped my return I would get my refund of junk they sent me but that is a lie. It's 2 weeks and still waiting for my refund and my loved pets suffer. My money isn't returned to me once I've done the return. It's better to do business with Amazon or Walmart. 12 more days later and still no refund. On a charge machine it takes just seconds to cancel an order payment and issue a refund but for chewy it takes forever....a good example of how they care. I work with charges on machine and this is ridiculous. Chewy is a bad experience.

Chewy continues to cheap-out on delivery by using Fedex. I gave them another chance after past years of terrible deliveries but that was a mistake. They just don't care. There are so many other options for pet products and I will be utilizing others instead of constant bad service.

This company's website is full of false advertizing. I placed an order for dog treat which listed the price at $12.99 if you autoship once the order was placed I was charged $19.99/bag with a $20 discount whick doesn't add up. I caslled customer service and was told that the price list is only good up to a $20 discount, but does not say that on their webpage. These people are a bunch of crooks and I have to wait 3-5 business days to get my refund for cancelling the order