Chewy.comReviews of chewy.com

I love Chewy.com! I am very picky with customer service, but Chewy has always went far and beyond what I expected. Our dog recently passed away, which was a very sad time for us. I forgot to cancel the auto shipment for his dog food and treats and had already arrived. I explained the situation to Chewy and they immediately gave us a refund and told us to just donate the food to charity if we want. They were even nice enough to send us beautiful roses for our loss and there was a nice handwritten note from Ashley and the team in there. My mother cried seeing this because companies rarely do this sort of thing for their customers. It felt genuine and we were very touched from the bottom of our hearts!

An autoship that I'd cancelled, shipped, leaving me with a large unexpected account debit. I received the order and called to see about a return. They admitted that it was a mistake on their end, refunded the entire amount, & let me keep my order. They didn't have to do that. Returning it would've been easy because they schedule a pickup & they dont charge for returns but the representative insisted that I keep the food. I very much appreciated that and will continue to do business with them

I have used Chewy for over 5 years. Before they advertised on TV. I have been very pleased with every order. Started with 3 dogs. Sadly two died. And then my last dog passed away yesterday, July 2nd. I just received a shipment from them on June 26th. I went online to cancel my automatic order. I then told the representative about how I just got my order and had not opened the box. She gave me a refund and told me to donate his food in his name. They were so very kind and understanding. I recommend this company.

I just want everyone that is considering shopping on chewy that they are the most wonderful and compassionate company when it comes to your beloved pet. My dog was put on pills and refused to take them without the aid of pill pockets but, you had to order so much to get free shipping and then waved the shipping fees which help us greatly. Great company that really does care!😇

I love Chewy. They are always on time, ahead of any issues or delays, and provide excellent customer service. Most of my orders arrive within 1-2 days of order placement.

I got I think the quickest ever reply to a contact-us email form that I've ever seen, in addition to that it was incredibly sweet. Even though I know perfectly well it was probably an auto insert reply, it made me smile and I felt grateful to this company for employing people both in sufficient amount to provide quick customer service, but also creative and personable types who could write such nice auto reply segments. Yes also things show up on time and the site is easy to use, but those are easier things to come across than good customer service!

Chewy is the best company I've ever used, by far. I've been a happy customer for about 5 years now. Anytime I've emailed or called I get a response within that day. I don't even know if they accept returns since anytime I've asked to return something they just credit my account and tell me to donate it to a shelter. Once they even sent me a hand painted picture of my dog! I can't recommend this company more, love them so much.

My dog passed away today and I had just received a shipment of Adequan (arthritis meds). I called asking if I could return it. Right away I was told by the young man that I would be getting a full refund and asked that I please donate the medication. He also asked if I would like flowers or a portrait as a sign of condolence. Outstanding customer service e.