Chewy.comReviews of chewy.com

We had to put our dog down over the weekend. We had an upcoming Chewy order set up and we weren’t sure if it was too late to cancel it or not. Our order was canceled and Mitchell sent our family a bouquet of flowers to show their condolences. Thank you so much!

I purchased an automatic feeder from Chewy. It came fast and with free shipping. It worked great, but my puppy was too smart for it and figured out how to cheat it. I asked about returning it and getting a fancier model and they just refunded it completely and said to keep it. No questions asked. I had heard they had stellar customer service, but WOW, I wasn't expecting that. By far the best customer service experience I have EVER had with any company. Will definitely buy everything pet related from them for now on. And that's a lot because we have 17 pets total. Thank you CHEWY! You have a customer for life!

Myself and my fur babies have been autoship customers for over a year. The assistance, care and sense of Family is CHEWY. Autoship is great and so easy. I can change by adding or removing items. The selection is great. Whenever i get info on a product for my six babies; i immediately go to chewy. Just added purina simple goodness moist. I plan to use as a mix-in with my dogs current food. During the hight of the Covid pandemic, customer service would still take time with me to see what i needed and always asked about The Family. I love my Dogs. The prices at CHEWY allows me to do the best for them. That is invaluable!!!!!

I just have to say thank you to Chewy.com! Both my cats are on the same Rx food. For that to change is problematic. For the first time I ran out because I couldn't find it anywhere. Since this was the first time ordering this food from Chewy.com, I needed an authorization form from my vet. After getting that in right away I was told it would be 2-3 days before it would actually ship. This was a Friday. By Sunday morning I got a message that it had shipped, and by Monday afternoon their food arrived! I never expected to get it that fast. I am so appreciative of the people at Chewy.com that made this happen! Thank you so much! Aside from that, prices are lower and shipping.in general is always quick. Great customer service! 😊😸😸

I established a standing order with Chewy.com in March 2020, and I recently received my 4th shipment. So far, the ordering/shipment/payment processes have been super easy, very reliable, and quite economical. Adjusting the standing order is a simple process, taking less than 1 minute of my time. I no longer need to drive around town to find the products I use; Chewy sends them exactly as I have ordered. They arrive on time, and in good condition. I couldn't be more pleased.

Absolutely excellent customer service. I have used Chewy quite often for dog food and various other items. I recently received an item that had previously been opened and used and missing instructions. One call to customer service and it was immediately taken care of. A new item was shipped out and I received it very quickly. Thanks Chewy!

So before I had to put my sweet Jasmine Kitty to sleep I had ordered her a new Drinking Water Fountain from Chewy. (This was my very first order with Chewy) Unfortunately the fountain arrived the day jasmine passed away so I contacted Chewy to see how I could return it. The following day I received a email from them saying how sorry they were to hear about our fur baby and that they did not want me to return it, that they would credit the full amount and asked that I just donate my items to a local shelter. Well today I got home and these beautiful flowers arrived for me. Guess who they were from?? They were from Kenneth - Chewy.com I am shocked and excited to know that there are people and companies out there that still care! Please do all your pet shopping with Chewy.com because they are truly the best!

I ordered a dog muzzle, sort of guessing on the size. It fit, but clearly wouldn't fit for long since my pooch is growing fast. So I thought I would chat with Chewy and exchange it for a larger size. In less than 30 seconds, I think, they had refunded my credit card, added the larger size to my cart (with free shipping), and offered to complete the checkout or if I preferred I could do it later. I need something else for the dog, so I will complete it myself. Said I don't need to return the muzzle and I could donate it to a local shelter. It's a win-win-win in my book. Have to say that I am beyond impressed. Prices are fair, service is amazing. What more could you ask for?