Chewy.comReviews of chewy.com

I would like to say that this review was long overdue. I had one of my dogs pass away and I needed some time before I can express my gratitude to Jameelah from Chewy.com. I want to personally thank Jameelah for hearing me out and understanding my situation. My family and I were heartbroken as any family feels when they lose a member of the household. We lost Insanity on the 4th of July and I immediately contacted Chewy.com on the morning of the 5th. The representative that answered was Jameelah and I explained what happened and unfortunately I needed to cancel our automatic shipments. Jameelah understood and expressed her concern and refunded my account for the food that I already received. Jameelah was sorry to hear about our loss and she refunded my account in full, and for the unused food she recommended that I donate it to a nearby animal shelter. I was so impressed by her empathy and customer service and thanked her for understanding. Now a couple of days later we received a delivery of flowers with a beautiful letter about our dog. Jameelah expressed her concern about our loss and made sure that if we needed anything we can contact Chewy.com and they would take care of us. I was so impressed on how Jameelah went above and beyond to make sure that we felt ok in a time like this. We definitely will miss Insanity and when the time is right we will get another dog and believe me we will continue to do business with Chewy.com. Jameelah thank you for putting a smile on our face and thank you for everything.

Not only is the shipping insanely fast and the prices are great, but the customer service at Chew is always exemplary as well. They always help me with whatever issue I may be experiencing, and they come up with solutions that consistently exceed my expectations. I highly recommend working with Chewy!

I originally was using Petco for my auto deliveries. On two occasions I had such frustration with them trying to get the prescription food for my kittens. I finally had enough and switched to Chewy. I could not be happier. They are so easy to communicate with. My orders are shipped exactly when they should be and arrive in no time at all. They give me emails on what is happening and I can easily track my package. On Track is who is delivering and they are doing a great job too. I am so glad that I switched to Chewy. No hassle, great service.

We have used Chewy for many years now, in part because of their incredible customer service. Twice in COVID times, when there was a problem with our order they were prompt and super generous in their response - whether it was about rerouting an order, correcting an auto ship issue, or getting a refund. I've never had a more positive relationship with an online provider than with Chewy. They really are great!

I've been using Chewy for years for my fancy organic cat food. Chewy is the best in service and match the price of some giant sites I prefer not to patronize. If you are having a service issue in these trying times give Chewy a break and hopefully things will be back to normal soon.

We contacted Chewy to stop autoship because our beloved pet had passed. A few days later a gorgeous bouquet of roses and a sympathy card arrived. We were totally blown away and I have shared that story far and wide asking pet owners to patronize this incredibly caring company 💗

We have ordered several times at chewy. Both auto ship and additional orders. Shipping is fast and reliable. Last week I left a not so good review on a toy we bought for our dog. Today we received an email from customer service that they are going to refund us (we didn't even ask for one) and some recommendations for other toys. That's what I call outstanding service!

My dad ordered cat food through chewy on Monday. He canceled the order on Wednesday explaining to them we lost Kitty the night before. They couldn't cancel the delivery but did refund him the money and told him he could donate the food to an animal shelter. Yesterday we received flowers and a sweet note from Chewy for the passing away of Kitty. That's how you run a business and care for your customers.