Chewy.comReviews of chewy.com

I called Chewy yesterday to reduce my auto shipment from monthly to every two months and let them know it was only because I lost my beautiful cat, Sophie. The operator was quite sweet and gave his condolences. WELL, this morning, as I was leaving the house to go to work, I found a beautiful large boquite of fresh flowers in a glass container at my door. There was a very sweet and touching note from Chewy, saying how sorry they were at my loss. What an awesome company. Thank you Chewy. It meant a lot to me.

Chewy's representatives were very understanding about the dry dog food I received that didn't agree with my pet. I was able to get a full refund for my purchase and donate the food to a shelter to help other animals in need. Their representatives were all friendly and very helpful. My first order came to me on the 3rd day. Their prices are cheaper! I just ordered treats for my pet (my second order with them). I highly recommend them - keep up the great work Chewy! You are awesome.

This company is awesome. I lost my dog due to illness, and called them to see if I could return an unopened bottle of meds. They credited my account for the cost, did not want the pills back, and sent me a dozen roses for losing my dog. I am very impressed with their caring attitude. Thank you Chewy.....

Chewy has had great customer service and their site is very user friendly.

I've been a customer with Chewy for awhile now. They're fast an affordable. I've only had a problem with an order once, and it wasn't even Chewys fault, it was the delivery service, but Chewy jumped right on it and immediately fixed the issue. They also care if their customers are happy or not. I purchased a brand that I typically don't buy because my normal brand was temporarily out of stock. I left a review stating that the new brand wasn't as good as my usual brand but it was ok in a pinch. Less than a week later I get an email apologizing with a full refund... I didn't even ask! A company that cares, in 2020 😮❤️.

I have gotten my dogs prescription medication from Chewy.com and they were always so fantastic with email reminders on when it was getting auto refilled, shipped out and they would call.when they needed a new prescription from my vet when there were no refills. Always super friendly & exceptional customer service! 2 weeks ago our beautiful golden retriever Daisy passed away and I had to call to let them know to cancel my auto shipment of medication and the representative Michael was super compassionate. Today I received a gorgeous bouquet of flowers from Chewy/Michael with a lovely card, sorry for the loss of Daisy. What an amazing company!! One that actually cares about their customers. I will continue to use them for our other dog Gigi and our future fur baby. Thank you Chewy for being the best!! ❤

Thank you for your wonderful service! Emails to remind us about our pets medicine. Also thank you so much for the lovely floral arrangement we received for the passing of our almost 19 yr.old poodle. Thank you Ron and Dianne Wood

Amazing customer service. Decent deals although I sometimes find cheaper prices on Amazon. Chewy is worth it for the sweet cards they send and how they care about their customers.