Chewy.comReviews of chewy.com

IF they do not ship to Hawai'i, you would think they would have that posted. I spent my second busy day finally getting the account set up, and could not pay as they would not take my shipping address. PLEASE LET THE PUBLIC KNOW CHEWY. RESPECT THAT OUR TIME IS VALUABLE.

What a runaround - tried to order some boxes of cat litter and six days later still nothing. Complained and they wanted me to re-enter all my order info etc even though they earlier sent me an email acknowledging receipt of my order…. Customer service then sent me a review request, which I answered and then called and emailed back. After 8 days, still no litter and the cat poop is now building up. Day 9 they somehow cancel the order but no word on a refund etc. NEVER AGAIN will I waste my time with these idiots……

I ordered a new cat food I had spent a couple of weeks switching my cats over to. I was ready to go full time with my new choice but chewy decided to send me something different. When i asked why I was told it was a new bag from the one i ordered . I knew that was wrong so i contacted the maker of the food and sure enough Chewy lied and sent me outdated cat food . I will not buy from them again until they make it right. Being a liar and a thief is no way to run a company. I don't trust Chewy anymore.

My husband placed an order on 02/25 and used a coupon they sent to our house. Several days passed with it not shipping out. My husband never received any emails regarding there being a problem. We had to contact them to find out what the issue was. They told us they needed to confirm via email because there was a security issue. My husband did so, then it still hadn’t shipped 2 days later. We contacted them again and were told we needed to contact Chewy AGAIN over the phone again for “security or protection.” This has never happened before out of all the orders we’ve placed, then all of the sudden it’s an issue. I truly believe it’s because we used a coupon and first time autoship discount that saved us money on our order and Chewy did not want to comply. I will never order from Chewy again; this is absolutely disgusting business practice to continuously say there’s an issue and when you resolve it, make it continuously more difficult to get your order.

Terrible delivery times. I ordered over a week ago from this posting and it's been delayed 3 times and still waiting!!! Chewy stop using fedex if they can't meet your needs!!

I was with Chewy for a few years and it went Okay, not great, but Okay. Orders were mismanaged and mishandled! They would not honor coupons and charged almost double if you had autoship! And continue to ship even after you cancel membership!Customer service would be rude and uncaring! I would give them negative star if I could!! I would not recommend to anyone!!!

Never shipped my order, never emailed or called to say why, reached out to support who said they needed to confirm my identity. (I placed 2 orders the same day, one arrived one did not) I said my info was the exact same as the other order I had placed the same day and support refused to send my order or give me my money back. So now cats have no medicine and I have no money back from my purchase. Would never recommend using Chewy to any pet parent.

I do not recommend it. I bought a product on the 16th and was waiting for the deadline that was on the website. Today I contacted them because it had not been sent. They asked me for several details. I provided them by email, and now they wanted to call me to confirm the account. A lot of bureaucracy just to buy a package of cat food and pate. I have already bought from PetSmart and PetCo, but Chewy is such a mess.