Chewy.comReviews of chewy.com

Placed a large order yesterday of dog and cat products at 11:08 am and was delivered today at 5:02pm. Simply incredible. Great Fair Price with Lightening Fast Shipping. Highly Highly Recommend !!!

Customer service is great. I accidentally ordered an expensive bag of prescription cat food days before an auto ship that I'd forgotten about was shipped. I ended up with two big bags. They emailed a return label and allowed me to ship back one bag for a full refund (no deduction for return shipping). CS rep asked about my cat and as we hung up, he asked me to tell the cat he said hi. :) Polite, professional, and a bit charming.

We were victims of one of the August 2020 fires on the West coast - losing everything we owned in a matter of minutes. We no longer had a home for ourselves and our 3 dogs and ended up in a hotel with our 3 dogs in a neighboring city. The dogs' flea and heartworm meds that we'd purchased months prior from Chewy.com were also lost in the fire. I had emailed Chewy.com telling them about the fire and the loss. They immediately said they would replace the meds free of charge - which by itself was a huge gesture of kindness! As promised, new meds for the dogs soon arrived at our hotel (and thank you Luke, Britnie and Carlos for your heartfelt messages!). But wait - there's more... in addition to quickly sending out the replacement meds, Chewy also sent flowers to us with a kind note attached. When we read the note, my husband and I were both brought to tears. Corporations don't do this (I thought) - but Chewy does! They add that personalized touch and don't treat you like you're unimportant - and that makes them an AWESOME company! Customer for life here! Thanks Chewy for being awesome.

First time with Chewy and had ordered two prescriptions. Customer service was very professional and courteous in processing return and refund. Great experience! Certainly will continue to be a customer.

Last week my 14 year old cat went into renal failure and had to be euthanized. It broke my heart. I called Chewy to cancel an Autoship, and told them the reason. When I got home from the vet, a beautiful floral arrangement was on my table. It was a lovely surprise, and has meant so much to me.

Chewy are amazing. Their customer service has now twice refunded items I bought without me asking just because I left a less favorable review for those specific items. Customer care is second to none and they even send a card on your pet's birthday. Some of the prices are even lower than buying the same thing at Dollar General for example and they have offers all the time. Ignore the slightly lower rating, there are tons of people copying and pasting a negative review about having to deliver their heavy boxes but that's hardly Chewy's fault! They usually split orders across multiple boxes anyway.

I recently lost my fur baby who I’ve had for 13 years. She was my baby before I ever had kids. I ended up with 2 large bags of her senior dog food which I could no longer use. Chewy refunded my money for both bags by crediting my account but that’s not even the best part. They sent me flowers from a local florist giving their condolences for my loss! I cried happy tears at such a sweet gesture. They have no idea how they made my entire week. They have always given great customer service but this went beyond and above and they will have a customer for life.

Their customer service is just excellent. Very nice and competent. Great company. Birgit Cortese