Chewy.comReviews of chewy.com

They still have $300 of mine tied up for no reason at all seeing as they canceled my order over 48 hrs ago. This is ridiculous, I can't care for my pet because they won't release my money. I just talked to my financial institution and apparently they have my pending charge set to expire instead of actually cancelling it like they did my order. When I ask Chewy for a cancellation number they tell me that they don't have one. Very unhelpful!!!;

All of their customer service wasn’t the same . I talked to one of the agent name Travis S , he such a bad person , with bad personality. He try to ignore what I complaining about and end the chat . What a rude customer service. Please don’t purchase any gift card from them . No promotion no need to purchase from chewy . They look like a scam

Just no.....

Order was shipped to a wrong address....second replacement order went again to the wrong address.....one item was for my pet's Heartgard Medication....what is going on with Chewy.com? I will not be using them again...

I placed an order with Chrwy once and will never do again. I filled in prescription for an infection for my dog. It took me 5 phone calls to make sure this order will finally be shipped. Standard shipping should be 3-5 days. It has been 7 days now and Chewy is sending the meds today. Now 1 gave to wait 2 business days. Technician I spoke to last could not care less. Pretty much she told me:it is what it is. Never again!

They mess up orders too often for them to be my primary vendor. They told me to send my prescription early and when I did they lost it. Secondly, I had an autoship that did not ship out for 5 days. When I called they were clueless and I was passed to another representative who said, “well, you weren’t charged for it”. The problem with autoship for cat food is I depend on that autoship to get my food. I ended up cancelling and would not use them for anything I depend on again.

Bait and switch marketing. They advertise all their products as 1/2 off for the first auto-ship order. Try to add things to your cart, they ALL have autoship discount for the first order! Yay! But that’s not actually true. You get ONE auto-ship order at half off, up to $X, per HOUSEHOLD, ever. That’s it. Not per item. Not per order. You can’t combine any coupons either. I was a little miffed at this but went ahead and made a huge order anyway ($235). My cat is sick! Baby needs his food. But my order of fountains and prescription cat food stayed in the “processing” state for over a week. When I wrote in to ask what was going on and if it was going to be shipped, they canceled my entire order! Turns out my partner had already used his account once with our same address and credit card and already used an $20 autoship discount. My order would’ve been another $20 autoship discount. They can’t let Chewy let their customers get an extra $20 discount now can we? Instead of canceling just the one problematic anutoship order, or putting that one on hold, they canceled my whole shipment. This is for food we would’ve been ordering regularly to the tune of hundreds if not thousands of dollars, recurring. They don’t want me as a customer. Meanwhile Chewy sends out endless coupons you can’t use and tries to lure you with fake autoship discounts. I wish they were just honest and didn’t offer this bait and switch marketing. What a bummer.

I placed an order on 3/9 for two bags of dog food that we needed for a trip on 3/14. On the 12th, the food had not arrived. I logged into my account to see what the hold up was. Apparently since I had paid with my Apple Pay, they needed extra verification. They held my order. I called customer service and spoke to someone named (Tamara?) She said that because I never called in, the order didn't ship. I paid using Apple Pay and a Chewy gift card they gave me. Apple Pay is already a secure payment source and the gift card was on MY CHEWY ACCOUNT. What?!?!! I told them to cancel the order because I had never experienced this before. I have been a Chewy customer for YEARS and this left a bad taste in my mouth and the customer service person didn't seem to know what she was talking about. I tried explaining multiple times, and she was unsympathetic and didn't seem to care. I will be buying my food elsewhere. Shame on you, Chewy.