Chewy.comReviews of chewy.com

I have five cats and am disabled without a vehicle so Chewy. com is vital to us. Even when I did have access to a car and a husband to help with the heavy lifting I still chose Chewy because frankly their customer service is top notch. Let's see, excellent selection of products, a good deal even if you have one cat ( auto ship is available for any length of time, not just monthly), there are sizes not available in stores and they offer the best prices I've been able to find anywhere. This allows me to stock up with canned food, litter, and to an extent dry food. Approximately 3 out of 4 times I receive my order a day earlier than expected. Speaking of that, Chewy, like everywhere, had to adjust to shortages and delays due to the coronavirus and travel restrictions but that was resolved within about two weeks around April. Last but certainly first in my book, I have not had to wait for a customer service representative since again April or the beginning of coronavirus adjustments. Back then I would telephone in my order in the wee hours of the morning (they are available 24/7) so as not to wait on the phone. Within a couple weeks that issue was resolved as well. Talk about customer service they are so knowledgeable, friendly AND able to offer special discounts! I actually received a 10% discount once simply because I stated my budget was $100. Another time I ordered a natural type of litter that my cats would not use. They sent me another type they recommended would be what I was looking for for free! Maybe these perks are frowned on by companies trying to make money alone but Chewy is getting mine!

About 3 weeks ago, our hamster, Bonsai passed away. We have automatic orders through Chewy every 2 months and I forgot to take the hamster food off of the order. I called Chewy and explained the situation. I was trying to see how to send the food back. They asked more information about the situation like the pet's name, how my daughter was doing, and sent well wishes to my daughter about the passing of her pet Bonsai. The representative, Kaisa, stated both names. SHE LISTENED TO MY STORY! I was astonished because normally people don't listen and just want to give you the answers you are looking for. Kaisa stated, that she issued a refund and that we can gift the food to someone else that has a hamster. Last Thursday, my daughter received a delivery of flowers from Kaisa, stating that she was sorry for the loss of her hamster, Bonsai. I cannot say enough about how AMAZING this was. Not only did they GO WAY ABOVE AND BEYOND, but they LISTENED to me. Thank you, Kaisa, at Chewy. YOU ROCK!!

I use their autoship feature to order dog food regularly for our 4 senior dogs. It’s just so much easier than going to the big pet store down the street. I also order a few other supplies like a water bowl and dog bed and some supplements and vitamins. But I never order prescription meds from there. Shipping is consistently between 2-3 days and I get tracking info either by email or in my account online. So far, after a year of regular orders, there have been no problems. In the early days of the pandemic, they notified me that orders might run late but it was never more than a couple days late. I’ve been very happy with my experience with Chewy.

Chewy is so awesome!!! My very particular and spoiled rag doll was about out of her food that I can’t get within 100 miles from here. I called Fri evening to order. They said it may be Wednesday(5 days without her food) before it was delivered. I told them she would be completely out but it was my fault for waiting. Would you believe when I came in Sunday afternoon, my Chewy box had been delivered.... on Sunday afternoon❗️❗️❗️❗️ Thank you so much Chewy for caring as much about our pets as much as we do!! Jill Lewis!

I’m not one to write reviews but in this instance it is warranted. I needed to return an item and received excellent customer service from an associate named Kimberly. I’m so impressed with Chewy I highly recommend.

I called Chewy for the first time to learn more about one of their products, and the customer service I received in return was extraordinary. My simple questions were quickly and efffortlessly dealt with by one of their agents, Dolores, who even helped me set up my own Chewy account in seconds to assist me in finding the product in conversation faster online. She was even engaging and humorous the whole time, and wasn't trying to rush the call as some customer service hotlines might. I'd definitely recommend giving Chewy a quick call and/or a look at their products based off their amazing customer service!

I had an incident where my pet food got delivered to the wrong address. As soon as I found out, I messaged their customer service email. They immediately replied that they were re-mailing the pet food for free to a new address that they had me confirm to them. When I first realized my pet's food went to the wrong address, I was so afraid that I would never get that money or pet food back, but instead they replied quickly, fixed the situation, and I didn't have to pay anything extra. I couldn't believe it! I am so relieved. Life-savers!

Chewy always has the best customer service! I accidentally ordered the wrong thing and called to send the items back, the customer service rep. (Korea) requested that I donate to a local rescue that could use the items, and refunded back the money. I ordered the product I meant to order, and Korea (the customer service rep) found me a better deal and even applied a discount to top it off. I can not say enough good about this wonderful company! They even send us a Christmas card every year! Love - Love -Love Chewy 💕🐾💕 and Korea - Best in Busuness (I'd give her a raise)