Chewy.comReviews of chewy.com

Thank you chewy. I ordered 2 50 lb bags of chicken layer feed 2 48 lb bags of dog food 2 20 lb bags of cat food 1 20 lb bag of grit and 1 50 lb bag of chick starter feed. We were running low on animal food and decided to make our first order to chewy. The rep stated they would arrive no later then Saturday. They arrived Friday and we were so happy that they were so quick. However our bag of chick starter didn’t show up by Saturday and I called chewy stating I’d be out of chick food by Sunday. They were amazing and gave us a refund on the late bag of food so we could buy some for now and also advised I would still get my bag of food I ordered by Wednesday. All of my animals will be fed and they truly care about the customer. Thank you chewy. I have enough food for 2 months for all of my animals but when I run low, I will definitely reorder with y’all. Thanks chewy.

I would rather pay to have my heavyweight items brought upstairs to the door than deal with continuous shopping and lugging all that weight upstairs alone, usually. No more dealing with weather, traffic or masks. In generally 2 days, my order is there every week. Thanks for making my life and my business easier, and more enjoyable, Chewy.

Chewy should be rated 5 stars overall!!! I wanted to return about 4 items from my order but Chewy said just to keep them and donate them to shelters. They gave me a refund for them too. Thank you Chewy. You are the best! I am glad you guys are supporting shelters.

CHEWY has surpassed any customer service that I have ever received. I had made a mistake in my order and chewy corrected my error without penalty. I also received my order within 18 hours ! They beat out Amazon without a doubt. I also love their little notes and replies, which are sent within minutes instead of days; and always refer to my pet lovingly.

This is such a great company. Anytime there’s ever been an issue with an order they’ve resolved it for me quickly and seamlessly. I had to switch my cats food from what I was giving him to prescription food right when I had received my auto ship. Chewy refunded me the money and had me drop off the food at a shelter of my choice! This says a lot about how the company truly cares about all animals! I will only be buying my pets items from chewy. I would also like to say that anytime I’ve ever called them I’ve experienced some of the nicest customer service people in my life! Thank you to chewy.com for making sure our pets are supplied during this pandemic.

The customer service at Chewy is always amazing! I would highly recommend this service to anyone with pets. The agents are very knowledgeable about pet diets and food quality as well as some medical conditions. Loyal customer here! The auto ship is awesome! No more last minute trips to the pet store because I forgot to pick up more pet food.

We having using Chewy for a year. Sadly when our cat had to be put down we had to cancel our auto ship. When I called Reginald answered and expressed his sympathy and offered to accept the return of the last shipment. In addition we received a dozen roses representing the rainbow bridge that are cat had crossed. Outstanding customer service!! TEN STARS!

I've been using Chewy for 2 or 3 years now for my pets. Their auto ship system is awesome and I like that I can add little items or delay a shipment of I need to. I had never contacted customer service before but recently (due to a mistake that I made) I had to reach out to them to ask about a return. It was the best customer service experience I've ever had. A real person responded within an hour, they processed my refund quickly, and even asked about my pets wellbeing. I'd give them 10 stars if I could.