Chewy.comReviews of chewy.com

Chewy gave me the run around and cancel an order of twenty files of fly spray. They will not honor the price that it was on sale for. They believe I was going to resale.

Worthless! No idea what's happening to this company. Ordered dog food that's not in the store. 3 TIMES they say they send it and fed ex says they don't drop the package off! Call and they can't find the order for the first five mins!! Everything is in an account under your name, it's not difficult and I could see the order online!! Customer service worthless and still no food!!! No refund either!! Never again! They are already overpriced on everything but the delivery made it worth the extra few dollars. Don't waste your time! .

I'm so sick of them sending me coupons that don't work. I have one and it said I can't use it. This will be the last time I spend $200 a Month with Chewy!!! Your loss not mine.

Chewy.com is glitchy and doesn't honor the price given for auto ship so beware at checkout. The $20 off coupons they mail out never seem to work and when you try to change the quantity of an item in your cart it won't let you. This site is sketchier than Temu....

Every time I order my cats food from Chewy it doesn't come or I have to go search the grounds around my apartment building to try to find it. I am so tired of this companies incompetence! Their employees must be so miserable that they don't care whether they deliver the product or not. I half expect to see my delivery up in a tree. I am not going to order from them again. There is a Walmart department store down the street. They deliver. I am going to order from them from now on. So long Chewy and good riddance.

I ordered a bunch of pet food from them on a Friday. They kept telling me I would receive it in one to three days. On Monday, After not receiving anything, I contacted them. They then inform me they had blocked my order for my own good. Huh? You blocked my order and lied to me for days for my own good. This company is totally skanky, and I will never order from them again. And I highly suggest no one else wind up with hungry animals because of them either. They lie to you. And they are disgusting…..

Unreliable delivery times I am very sorry to have to write this review since I actually believed I could trust Chewy.com with my pets health and needs, unfortunately their AUTOSHIP program is a lie, when they say order here and be worry free is only until they hand the package to FedEx, once is in FedEx hands the delivery date can change to whatever or whenever the driver feels like delivering it. In my case I have been ordering Insulin and other medications for my 11yo Chihuahua mix dog for over 4 years, her health is getting worse with age so the vet recommended Special Pro Plan food, to make sure I always had it in stock I set up the autoship, my order is set on the 2nd of every month, giving me 2.5 extra cans before I run out. The autoship was placed on April 2nd 2025, to be delivered on April 4rd, didn't arrive, then continue to be out for delivery on Saturday the 5th, nothing, disappeared on Sunday the 6th and now Monday is out for delivery again, I contacted Chewy to find out what is happening because now is 4 days late and I'm out of can food since Saturday night, my diabetic dog is getting ill and there is nothing I can do without her food, being special food they don't sell it in PetSmart, Walmart or other nearby locations only specific vets online have it. My mistake was trusting Chewy, I thought they were reliable, until they hand the package to FedEx. If they wanted to be trusted they would have chose UPS, everybody knows FedEx never delivers on time unless is priority overnight and even then you may get the item by 6-8pm, I have many times received hot insulin that Chewy replaced. It never occurred to me that they would risk pets health knowing FedEx and not delivering for 4 days, their chat people will be no help and insult you by misspelling your name or calling you out of it pretending to care, taking minutes to answer simple questions, while you see the chatbox dots moving, coming and going just being disrespectful to their customers. Customer service line? basically said is (literally) out of our hands. Dont make the same mistake I did, if you need anything in a specific timeframe for your pet DO NOT TRUST CHEWY, they hand it to FedEx, wash their hands afterwards and tell you "is there anything else we can do for you and your pet today?", "remember to contact chewy for all your pets needs! And have an amazing day" ...I cancelled all autoships I had as soon as I hanged up with them.

chewy could not fil my order for my very ill cat prescription i gave them three phone number to contact doctor and name street address of animal doctor and still could not do job very poor service they take money out account before fill order be ware of of this company chewy if need med for very ill animal do not call them for help they just take your money and call them every day where your order wast time no help