Chewy.comReviews of chewy.com

My mother used chewy to purchase our cats food for over 3 years. She had just purchased a bed and over $100 worth of cat food. Our cat needed to he put to rest after 17 and a half years of age, leaving us with an abundance of cat food and the recently purchased bed. She called customer service and was refunded the full amount and was told to donate the food under our cats name. They also sent her a beautiful bouquet Of flowers in a nice glass vase. What a compassionate and caring way to treat a costomer after loosing their pet. I will be reccomending this company to anyone who asks. Thank you chewy.

Customer service is the best. I am always ordering online - I rarely make returns, but that's where you really understand what makes good customer service. I had an issue with an order on Chewy - it took me all of about 2 minutes to connect with someone via chat, explain the issue and receive a refund.

I called Chewy customer service to discuss an autoship order I received. The call went right to a human, I was so surpised it took me a mintue to answer her back. I explained I had received an order I did not want right now. The customer service rep refunded my money and cancelled my autoship order. I had made two accounts with two different emails due to an email change on my part. She fixed that too by cancelling the old account. The money was refunded right away within 2 business days. I have enjoyed using Chewy because of their low prices and next day delivery but this customer service experience has gained them a forever customer. Thanks Chewy! You rock!

I cannot say enough about this company. First, they are terrific with their autoship service. Second, I recently had my fur baby pass away and they were so kind. He was on arthritis meds, which they had sent on my autoship the same day as he passed away. I called to see if I could send them back for a refund. They said dispose of them, then they proceeded to refund the entire amount! Also, I received a beautiful bouquet of flowers expressing their condolences. This company is exceptional and I will continue to use them for my other fur babies.

Just want to thank Will for his compassion and ability to stop an autoship via Chewy pharmacy. My dog Petey died and Will was super efficient in helping me to stop the autoship. I really do appreciate you Chewy. ❤❤❤

I've been using Chewy for 2.5 years now. Do errors happen? Sometimes. I'll tell you though, they solve issues fast. You won't be mad long. I only wish every company had the same integrity as they do. Even during the height of the pandemic they were pulling through for their customers. Keeping us updated on shipping & product availability. I've heard a lot of wonderful stories about Chewy and families. I highly recommend Chewy if you have pets. The product reviews are very helpful. Even if you review something you may not be 100% pleased with they'll reach out to you. The auto ship is a nice feature as well. Yes, their business platform and personal touch is something all internet based companies should use as an example. Thank you Chewy!

We have found that Chewy has the fastest shipping ever. Each time we order, it comes in very very quickly!! We have had excellent service and delivery and this is always our first pick on where to shop. Thank you Chewy for your wonderful service!!!

Super fast. Everything I ordered was delivered the next day and it was a good price