Chewy.comReviews of chewy.com

Literally the best customer service ever. The nicest people work there and will go far beyond any service I've had at any other company.

I order from Chewy pretty exclusively now .. they pack their orders so well that there is never any damage to anything. Shipping is super fast. When there is any concern at all (a size not right or color not what was expected), they immediately make it right with no effort on my part. Their customer service is so good that it makes other online companies look bad by comparison.

I was a first time customer with Chewy and everything went so smoothly. I ordered a harness for my dog and it was a bit too small for him. I contacted customer service and they responded within 15 minutes to my message and said that I could order a larger harness and receive free shipping. Fantastic customer service and products. Will definitely be ordering from Chewy again!

Believe me people when I say CHEWY’S Customer Service is AWESOME!!!! They ship fast and on time. Speaking to Lisa (employee in Customer Service) is a delight! She is so friendly sweet and very professional. I explained why I had to return some items (due to my dog is allergic) they refund back your money without hesitation and tell you to donate to a animal shelter. Now that is awesome! I really do hope that the CEO reads this. I wish all companies can be like Chewy’s Customer Service. I definitely will order from Chewy always!! 😁 Thank you Chewy for your Excellence in Customer Service! Ms. Caribe

I lost my sweet dog Willow on the same day that her medication autoshipped from Chewy.com. I wrote an email to close my account a few days later and told them why I was closing. I got a very sweet and sincere reply from Sara in customer service. That’s a nice touch that means a lot.

Chewy was exactly the kind of experience I needed from an online store. It was a model of great prices, in stock merchandise, insanely fast delivery, despite everyone else having Covid delays, and exceptional customer service. Thank you!

Chewy is amazing! I called to report my package was lost by FedEx, it's been 8 days and FedEx still doesn't know why my package was delivered to Arizona, when I live in Maryland. Chewy just said we'll replace it, the new order arrived within 2 days!! Thanks Chewy!!

I LOVE Chewy!! Excellent service-products always arrive as scheduled or often before...Quick! Associates are always super helpful and friendly! If you need to return something or even mention that a product didn’t work out they without hesitation refund your money and do not ask you to return it. Instead they ask you to donate. They sent me flowers 2 days after my dog died...seriously she refunded my recent shipment and sent me flowers. Like I said I love Chewy! Thanks y’all🐕❤️