Chewy.comReviews of chewy.com

Merry, bright & all that is right in this crazy world. This past week my husband and I got our daughter a bearded dragon for Christmas, I decided to use Chewy for the first time ever to order everything our new family member needed.. when it arrived last night I realized my silly self had accidentally ordered TWO very large terrarium tops.. when in fact, only needed one. This morning I called Chewy’s customer service.. expecting the same ole, same ole.. and y’all let me tell you how my day has just been absolutely made! ...an 𝑎𝑐𝑡𝑢𝑎𝑙 person answered my call...immediately. And after I explained my silly situation.. not only are they refunding me for the top.. they asked that instead of sending it back to THEM.. I donate it to a local shelter. My heart is SO FULL it’s going to burst. Thank you, thank you, thank you good people at Chewy for bringing a little light & hope into this world when we do desperately need it the most. -Sincerely, A customer for life. -KSC

I definitely recommend using chewy for any and all of your pet needs. They get anything you need to you in 3 to 5 days. And I had just ordered my baby girl Princess her cat food and 2 days after I received it I contacted a representative (Jonathan) at Chewy and ask if I could return the food and Jonathan told me that he was going to refund my money and there was no need to for me to return the food, he said for me to just donate the food to a rescue or shelter. I would give Chewy 10 stars. And Jonathan thank you for being so kind and considerate.

I don't know how to begin this review but what I would like to relay to everyone who shops on Chewy's is that this is a great company. The reason I say this is because of a very recent experience I had with this company. I contacted them because I needed a prescription to be filled for my dog who was suffering with lung cancer. Unfortunately, my baby never got the opportunity to use the medication because he got so sick that he had to be euthanized sooner than I expected. The medication did not arrive until a day after his passing so I called Chewy's and informed them that I no longer needed it and that it had not been used. I spoke with a wonderful customer service person by the name of Walter. He informed me that I would not need to worry about paying for the prescription that the company would refund my entire payment for the product. He also went as far as to express his condolences for the loss of my pet. Once I the call ended, I sat and cried for a moment and figured that was the end of my experience with Chewy's. I expected just to receive my credit on my card and that was it but, to my surprise Walter sent a bouquet of flowers to express to express his condolences for the loss of my beloved pet. I must admit, it caught me by surprise. Of course nothing can fill the void of losing a loved one but the gesture of kindness and concern made me feel a little better. Someone took the time to express concern about my pet..... WOW!!! Some people and some companies care about more than just their bottom line. I will always remember Walter and Chewy's for taking the time to honor my dog. No other company has ever concern themselves about me or my beloved pet or me for that matter.. I would highly recommend Chewy's to anyone who has need of pet supplies. They are a company who cares enough to go above and beyond. Thank you Walter and thank you Chewy's.❤️

Chewy has been an excellent company to deal with monthly. Our dogs product, toys and treats are delivered on time and the customer service is excellent. We would like to thank chewy and especially representative Angelica for sending our family flowers for the loss of our Brody. They are thoughtful and truly are a great company. Highly the comment. Two thumbs up.

Chewy has excellent service. There delivery is very fast. However, when using FedEx carrier service in Harthorpe Md, you may not get your delivery. So, fast means nothing when the product is not delivered to the right address. Halthrope FedEx service suckkkkkks!!!!!. If I had to say 99% of the time I never get my deliveries alway have to wait for a reorder. Just because you have a drivers license does'nt mean you should be a delivery person. The skills should also include reading. Mistakes can be made but this is all the time. I really hate FedEX Harthorpe, Md.

Chewy helped me to support my local animal shelter. I'm doing a project, and I called and them and they were so nice. They sent us a box of most likely over $100 in items! we are so thankful for everything they have done for us and the shelter!

Fabulous service, delivery and prices. Towers above Amazon which is infamous for inability to deal with a customer service rep.

I have been using them for a couple of years now along with a similar place near my house. I really think chewy has the best prices. And I have no idea how but they got my package to me within a week! I put the wrong address and they had no issue redirecting the package and still got it to me on the expected day. They are amazing! This stuff is for animals people need to not be so upset about things. I have read negative reviews and I just do not believe and have never experienced those things with chewy. Chewy is great. Their items are great. The prices are great and their business is great too! Best pet store I've come across