Chewy.comReviews of chewy.com

They have good prices and fast shipping. However, with this order, two cans were damaged and bust opened inside the box.

MrChewy's website is misleading. It boldly states at the top that there is 15% off today and considering I look for the best price in cat food, I decided to order from them, but when I got to the order page there was a message saying if you ordered on a monthly basis you would get 15% off. This message was not clear on the opening web site. I went on with my order despite no discount but will be very careful next time I order about who I order from .

When I saw that you were offering a 15% discount with no coupon needed.. I immediately placed my order for Stella n Chewy products that I would not have purchased without the discount because of expense. I waited for my total to show the 15 % discount.. but after placing my order.. there was no discount. I finally went back to read the small print.. urgh. This was a great dissapointment to me. I feel like I got taken.

I was disatisfied with the response to my question as to why I did not get the 15% discount advertised for new on going orders.I have a standing order for 1 dog and was initating a new standing delivery for a new dog and a different food and they declined to discount my inital order.I then cancelled this new dog's standing delivery.They seemed unconcerned with the loss of this order.

I hope I get the same discount with free shipping as previous order on my next delivery of dog food.

I had no problems with the online experience, only with the shipping. I asked that my order be shipped to a POBox and I was not informed of any issue with that. The company took it upon themselves to redirect my order to ship to my home address, without my knowledge. I purposefully did not use that address as items have been 'lost' before between delivery and my return home. I would have felt better if I had been informed by the company that they needed to change the address, in which case I would have provided an alternate that I felt comfortable with. The lack of communication is what led me to rate this experience only 3 stars.

I called in my order and was sent the wrong food. Yes it was corrected but after I had to call back for the right food. I was the right brand just the wrong food. I had told them I want chicken and not the buffalo. I received the buffalo. Then I had to call back later to get the right discount that was offered.

For some reason my delivery required a signature, which is pretty inconvenient when you are working all day and not at home. I tried to arrange a time with FedEx Home Delivery to pick up the item, and was told that I couldn't do that either. I had to wait until the final delivery notice, and only then I could I pick up the item. This required taking the morning off of work and driving to a facility that was about 45 minutes from my home. All to deliver some cat food? It's not worth the free shipping and I probably won't order from here again just because I don't want the delivery hassles.