Chewy.comReviews of chewy.com

I noticed several charges to my bank account for Chewy.com the other day. I called my bank and reported the fraud and ordered new cards. I called Chewy.com and tried to report it to them as well and gather information. They informed me "sorry, but its is chewy.com's policy to protect criminals at all cost. We will not give you any information about this order. YES.. We have the metadata and shipping address, but because we support criminals, we will not give you this information." Please be advised that Chewy.com is a garbage criminal organization and it must be taken down. - Legal disclaimer: The above response from Chewy.com is a paraphrase. It is my personal position that they are aiding and abetting criminals with their refusal to help victims of fraud seek justice.

I tried to place an order for Hills Urinary Tract dog food. I have order this very item before. I keep getting the message that payment information is incorrect. It is no--I had just placed an order with another vendor before trying to place this order without any problem. The customer service rep told me that there was nothing that she could do and that I need to contact my bank. I believe that the problem is on Chewy's end but she would not look into it. Very poor customer service. ******************** In fairness to Chewy I was able to speak to Bree. She was very accommodating and should be singled out by Chewy for righting a wrong.

I have done business with Chewy for years. That is, until I ordered a bag of cat food while on vacation. That flagged me as a fraud risk, and they never sent it. They didn't bother to tell me, they just sent me a card in the mail good for 30% off my next order. When I tried to use it, it didn't work so I called them. Turns out the whole thing was a trick to get me to verify my account. Which I didn't find out until after I had verified my name, address, CC#, and vacation address several times. After we got through all that - which took awhile as I couldn't remember the EXACT address of where we were staying - I was informed that they were not going to give me a coupon code because I was still considered a fraud risk. I asked them to take me off their mailing list. Let's see if they do.

Placed an order with discount being automatically applied. Received a message asking me to call them to verify something. Called just to hear that they can not give me that discount that they have just given me (without me asking for one) and the order will be cancelled. This is the great customer service they say they have? Why did they need me to call them at all???

Went to place an order well over what the promo code requested, and promotion was not honored. Called customer service and received a long explanation that all items are not included in the promo. Very deceptive on the part of Chewy. They lost a long time customer.

Products are good, but website is slow. They advertise $30 off of $100 order but then don’t honor it. When you question it they give you a 28 point tutorial on why they don’t have to honor it. Crappy ass company.

this is a bad company to deal with i had to get Atty general office involed and then when they get your email they send hundards and will not stop

Fire people for being autistic