Chewy.comReviews of chewy.com

I have never, in my whole life, been treated so well by a company. Not only was my item delivered in 1 day, but the customer service was the most respectful and kind representative I’ve ever had the pleasure of speaking to. I called and was immediately connected to a English speaking woman. I will never purchase from another pet store again. Chewy.com has earned my business for life, moving forward. Thank you so much for the cheap prices, and fast shipping, even during Christmas time!

Amazing customer service.. When u call, a person answer u, not a machine.. Crazy uh.. No complaints. Great service!!!

We have been ordering from chewy for all of our pet needs for years. A couple of days ago I called to inquire if there was any chance that I could return some prescription treats that we always purchased in bulk for our pup Koda as he had passed away after 17 1/2 yrs of loyalty & friendship. Not only did they authorize a full refund for the entire last purchase but they just asked that I donate what we had left. However, today we arrived home there was a package on our front porch. When we opened it, Stefnie from customer service had sent us some flowers and a sympathy card. This goes way above and beyond any customer service than we have ever experienced. Stefnie, your kindness is overwhelming.

I can’t even begin to explain how amazing chewy.com is.... I had a repeat delivery order with Petco for my cats dry food. We set the date to fall perfectly in line with when they would start running out of their previous bag. Petco took the payment on the exact date it was supposed to be shipped, never shipped it, then emailed us 7 days later to inform us that they had cancelled and refunded us because they were out of stock. I thought we were just waiting on shipping and due to the pandemic, may have been taking a little longer due to the fact that many people are ordering online now. It took them seven days to inform me that they just weren’t coming through which was extremely frustrating. Cancelled my auto shipped with them and placed my order with chewy.com. I KID YOU NOT, they shipped it out the very same freakin day and I got it delivered the very next day. This has got to be one of the best, if not the best, customer service experiences I’ve ever had. Chewy.com it is from now on!

I really wanted to leave a review about the customer service. I had ordered a kennel from Chewy and the tracking said it was delivered and I never received it. I emailed the company and they apologized and sent out a replacement that same day. I received it shortly after that. About a week later, I found out it was delivered to a neighbor. I contacted Chewy and told them about the mistake. They thanked me for letting them know, and asked if I would donate it to a friend or animal shelter. I am so impressed with the customer service and integrity of this company and will continue to purchase items through them. Thanks Chewy!

I've been ordering from chewy for 7 years. If I can find it here, that's where I'm ordering from. The first time I placed an order, I got a phone call (no really, a personal phone call with a human who knew my name... freaky, right?) to confirm some details of my order. Mind blown. It's been like that ever since. I think once I had an order problem and before I could get the words out of my mouth it was taken care of. Fast, reliable, committed, good quality, can't beat that.

I placed my first order from Chewy, & I'm beyond satisfied with their products and customer service. I breed rats, & the products I purchased were a 12 pack of rodent water bottles along with some different types and sizes of bowls to try. The order was quickly processed and mailed, but when it arrived, they mistakenly packaged a single water bottle instead of a single 12 pack, & I was unable to use some of the bowls I ordered (too small or big). I immediately sent Chewy an email with my concerns, & after sending the message after hours, I received a reply from them bright and early the next morning. The correct bottle order was immediately processed and shipped on the next business day. Regarding the bowls, when I explained that I would like to swap some of them for a few more of the ones I did like and just pay the difference on the last one, they quickly refunded the cost of the ones I couldn't use, processed the new order and again shipped it on the next business day. Plus, they told me to just go ahead and donate them to a local rescue. My overall experience found them to be professional, friendly, quick to correct the issues, & quite frankly, I just think it's really neat that, rather than having me go through the headache of returning those items, they'd rather lose the money and have them donated to a good cause. That says a lot about Chewy and it's values. I highly recommend them and will definitely order from them again! Two thumbs up! 👍🏼👍🏼

How do you thank a whole company for being there when you needed it the most. My husband passed away and the chewy account was in his name. T'Shai was so incrediably helpful and had such kind words. The next day, The very first bouquet of flowers was from T'Shai and Chewy.com, that melted my heart and because of this kind gesture I will be a forever customer Thank you Kim