Chewy.comReviews of chewy.com

The customer service was the worst. I placed an order on cyber Monday and was contacted the next day that one of my items needed vet approval- that was my bad. I asked them to simply replace that item with a cheaper item, and then after that my order went from $123 to $147. When I called to explain the situation the lady took 20 minutes to figure it out- and then the call got disconnected. I called again and the women said that the prices are always changing and that’s just the way it is sometimes. They wouldn’t honor the price I locked in the day before on the sale. It really wasn’t that hard of a situation and they were absolutely awful at helping. I sent emails to a generic chewy email for the First Lady to review, and then the second lady said “I’m just an on call so I can’t access those emails”. What does that even mean? I have worked customer service in college and this just seemed absolutely outrageous to me to try to fix such a simple issue.

The representative from the online chat is rude. I was hoping he could provide a price match with the further Thanksgiving discount. But, he posted a customer phone number and then discontinued the chat.

Chewy has a nice online experience with lots of reviews and the promise of getting subscription pet supplies is so convenient, especially now. I gave Chewy several months of grace period when they were out of stock of my subscription item, due to the pandemic, but half a year later and they continue to advertise the item on their site. They no longer offer to replace the out of stock subscription item -- just 10% off a future item (which was then canceled, and then 10% off a future item, and so on). If you work with customer service to manually request a replacement item each time, fine -- but then the replacement item we received was MOLDY. The quality of their product is not worth the hassle. But their Christmas card was cute.

Ordered a cat tree. Received a dog gate.

I tried chewy a couple weeks ago and my first order was separated into 3 packages. One got lost and another had the wrong item in it. I was really disappointed but I called customer service and they replaced everything. So I decided to give them another shot. However, on their site it says free 1-3 day shipping on orders over $49. But when I placed my second order, the tracking info told me I wasn't getting my stuff for another week... When I called to ask, they said that they don't ship on Mondays and since I placed my order late on Friday, it won't get shipped out until Tuesday and it's 1-3 days from there... So it's a bit misleading and if you need your item right away, go to Amazon, the prices are very similar. They should advertise 3-5 day shipping to be more accurate. So far not impressed. Hopefully my order (split into 3 packages again) don't have issues again... May just give up on them if they can't get their crap together.

I have received good customer service from Chewy, however recently I have had issue after issue with receiving my pets medicine. I put in a change of address about 4 months ago, and Chewy has sent my meds to the wrong address twice in 4 months. When I called to get meds resent out, I was told different anticipated dates of receipt from their customer service reps, I even received an email that my meds were delivered when in fact they weren’t. Chewy please get your reps and pharmacist on the same page so other pet parents don’t have to endure what I have endured this past week and a half.

They have good prices on their products and they carry products that I want. The problem is that they insist on shipping with FedEx and their delivery is terrible! Once again my dog ran out of food and I had to go to the store because my order is delayed in shipment for three days now. Their customer service is not helpful and their standard answer is it’s a FedEx problem not theirs. Well I purchased from you Chewy not FedEx so IT IS your problem. This has happened too many times so I’m done with Chewy.

Never use Chewy pharmacy! As a large rescue, we use other online pet pharmacies. But we thought we would try chewy since their food orders are prompt. A mistake!! Even when your vet OKs a script (and vets say they have trouble with the chewy portal), chewy takes WAY too long to fulfill - and worse, they do not offer any expedited shipping service for medicine!! Save your money and use one of the other many online pet pharmacies that fulfill and deliver quickly!