Chewy.comReviews of chewy.com

MY OLDER LOVING CAT LOVEABLE HAS A THROID ISSUE. MONTHLY I ORDER HIS THYROID MEDICATION TO HELP KEEP HIS THYROID LEVEL AT WHAT IT SHOULD BE. THIS LAST TIME I ORDERED IT, AS USUAL MONTHLY WHEN IT GETS LOW, A COMPOUND U PUT ON EACH EAR TWICE DAILY. I LOOKED ON MY EMAIL FOR ARRIVAL IT SAID IT WAS CANCELED. I CALLED CHEWY IMMEDIATELY SHE SAID THERE WAS A SYSTEM GLITCH. SHE REORDERED IT AGAIN. FINALLY IT CAME 1 WEEK LATER. THIS CAN NEVER HAPPEN. HE CAN NEVER BE WITHOUT IT. A SYSTEM GLITCH ???????? SO NOW I LOOK FOR ANOTHER SOURCE

The website needs to improve how it handles gift cards, especially for guest accounts. I had two $50 gift cards, but the system only allowed me to use one during checkout as a guest. When I tried to create an actual account afterward, the unused gift card was no longer accessible because it was tied to the guest session. Customer service was no help, and I wasn’t able to speak to anyone higher up. Now, I’m out $50 with no resolution. This is a frustrating experience and makes me hesitant to shop here again.

I have always rated Chewy 5 star. granted that has more to do with the customer service people who are always kind. Yesterday that kindness was overshadowed by an authoritarian device inside their business process, supposedly to "protect" my account. It was BS and I ended up having to call my daughter to order from the grocery store. Here's what happen: I tried to get an auto ship set up using my husband's phone. we are out of the country and are using a different international roaming service, not my phone. I guess that was flag #1 for them and they cancelled the order saying it was suspicious. Tried again using a past order from my account, flag #2. It looked like it worked, but a few minutes later they cancelled it again. By now we appear to be very corrupt senior citizens. Our animals are being cared for by a charity and, as I said we are in another country and the kids were out of food. I started to panic a little. So we called directly and thought we straightened it all out, but two things happened that infuriated me: 1. They charged me $40.00 more than the original order ; 2. They said they would send the order out after it had gone through A REVIEW PROCESS FROM THEIR REVIEW BOARD...WHAT??? Is Chewy now under the scrutiny of the DOJ? Will my animals be deported? Then my bank said there was way too much suspicious activity and would not allow any more transactions until they had a chance to REVIEW what was going on. Remind me to change banks. It was WtF bank btw. Now my kids have no food or no food on the way. Grrrrrr...I had to call my daughter to send the order from a grocery store who delivered right away. So Chewy, not reliable, not reasonable, not ever again

Pharmacy order (expected in 3-4 days) was 10 days in transit using OnTrac. When it was still only several days late, I called Chewy but was told I would have to wait three more days before any action could be taken. After the three additional days I called and requested an overnight shipment of a replacement. I was told that could not be guaranteed, and sure enough, 6 days later the replacement hadn’t even shipped. I won’t use Chewy Pharmacy again.

They always cancel my order if I used their coupon which they emailed to me. It happened to me twice. Why did they email me the coupon in the first place? Just for wasting my time

They lure you in with a huge "welcome back 15$ off your purchase of $50 or more" on the front page. Then you fill the cart with the amount needed and it says you don't qualify! When I called costumer service she tells me - "It's like buying a car, exclusions apply", and that only the few items in the promotion when u click on it would then give u the promised discount. As if I needed perfect credit to buy dog toys! What a shitty marketing campaign, I'll go support my local pet store instead of giving that corporate conglomerate any money. What a waste of my time sat here for 30+ mins curating my cart. This is what's wrong with extractive capitalism deception and poor costumer service. Lady totally hung up on me on the phone!

I used to love chewy, thought they were an amazing company!!! Unfortunately I feel the exact opposite now!!! Where do I begin??? So I’ll just Randomly start with the first issue that comes to mind, and remember all these issues have been back to back to back!!!! So the “Pet MD” omega 3 fish oil soft gels for dogs, is not technically for dogs!!! Dogs have to have vitamin e to deliver the omega and there is not a drop of vitamin e in it. So for a lot of dog owners you’re just wasting money. But for some you’re poisoning your dog, some dogs just store it up since it’s not going to use. Grant it. It’s not like giving them anthrax but it’s not helping them either. Now let me go to the next subject 200 dollars worth of heart worm medicine the last 3 doses had some manufacturing defects and were literally hard as a rock. I could not cut them with a serrated knife, I soaked them in water nothing. Well after dozens of emails chewy just passed it on to heartgard. And heargard passed it on to chewy so I got nothing. Then I had refills on my dogs medicine well their system would not let me order the refills then the refills expired. So I ordered more well after 2 weeks the order still said waiting for vet approval usually takes 1-2 days. Well 2 weeks I message chewy they say oh we will call the vet first thing in morning. I said okay. 3 more days go by still no word from chewy in any of this. I message again this time they tell me my vet switched to no more verbal prescriptions I have to go in to see them. I was just there 3 weeks ago. And now have to bring 2 healthy dogs back to the vet and pay more unnecessary money cuz chewy didn’t inform me. I’m also mad at vet and will be switching for not informing as well and also refusing to let chewy accept a verbal authorization and wanting us to come spend more money. So bye bye mounds animal clinic in mounds Minnesota!!! I’m tired of typing but have several dozen more instances to go along with this monologue!!!!!!

Their shipping company lost my order. Had to go to the store and purchase it. Now 4 days later, they deliver it and charge me. Now they want me to go out of my way again and take to to FedEx. Canceled my subscription.