Chewy.comReviews of chewy.com

We have made several purchases now for our cat and dogs from Chewy.com and have experienced no problems at all. Easy to use web site. Very pleasant communications. We'll continue being Chewy customers. :)

My family lost our canine Ellie Mae this week. This has been so difficult but I want to give a special thank you to Chewy for the care and compassion they have shown to my family this week. What a top of the line company and so generous. I will definitely be promoting this company forever. Thank you, the Riddle family from Erwin, N.C.

I cannot say enough about Chewy. They were extremely supportive when my dog passed away (canceling my reoccurring order) and they even sent flowers. They had me donate an order to a shelter when I accidentally received two, instead of sending it back. They ALWAYS respond super quickly and are quick to fix anything. They are truly a good company. Their products are like any store, do your research, read reviews and you'll be satisfied. Their prices are beyond fair and i will not go anywhere else for my fur babes.

I'm not a big review person but I had my 10th positive review with Chewy customer service so I feel like I should share. Chewy has been amazing both in allowing me to get high-quality items for my pet at an affordable price, and in their support in the purchasing and sometimes returning of those products. Most importantly (to me) they valued my pet. When Potato sadly passed they were lovely as I broke down on the phone trying to cancel an order, and as if that wasn't enough, they sent flowers the next day with an incredibly thoughtful note. I am loyal to very few companies but Chewy will forever be one.

This company and their pharmacy are top notch! Customer service personified. They have been very responsive to my pets medication needs. They ALWAYS quickly respond and in a very pawsitive upbeat manner. They’ve even refunded me a portion when the prescription was very late in arriving. That was around the holidays, everything was running late! Yet still…

I have to take a moment to sing high praises to one of the most generous, thoughtful, and humble companies I’ve ever dealt with. While watching the inauguration today, I heard a knock on my back door. At first, I was startled because no one ever goes to that door, but as I got closer, I saw a large bouquet of flowers. I have been receiving thoughtful gifts all throughout the week from various friends because of the loss of my sweet Buddy, but I was really curious who these were from. I opened up the card, and I instantly started to cry. The beautiful bouquet pictured is from Chewy. To provide a little backstory and to also add to their acts of generosity, when Buddy started to decline, I ordered a dog door from them. I wanted to install it because I had to get up every hour on the hour throughout the night to let Buddy out. However, before I could get it installed, I had to put him down. So, I reached out to Chewy to ask them if they could return the door and make the return process as painless as possible as I go through this difficult time. Never in a million years would I have expected what they did next. A couple days later, I received a full refund of the door, which was expensive, and they did not ask me to return it. Then, these flowers came today. I cannot say enough to thank Chewy for these acts of kindness while I go through the loss of my fur-baby. If you do not buy from this company, I strongly encourage you to start. They truly take care of their own and have a heart of gold. Top-notch customer care!

I love chewy because their packages are always delivered in a timely manner which makes it very convenient during this pandemic. I have only had one time an item was damaged on delivery. The staff took immediate steps to resend the product and also gave me 10% off my next order! Thank you Chewy my fur babies and I rely on you.

Customer service like this does not exist ANYWHERE else!! I live in Illinois but winter in Florida. Went online to order stuff for my Newfie while in Florida. When I got the order confirmation I realized I had failed to change the ship to address from Illinois. Called right away and got Aja as my rep. She immediately went to work on rerouting as package was being packed. She told me that if her efforts did not work to have a neighbor in Illinois pick it up and donate it. They would ship another to my Florida address. The pkg arrived in Illinois. I emailed and within two days received the new pkg in Florida at no charge! Friendliest most helpful customer service I have had in ages. No more Walmart for pet supplies.