Chewy.comReviews of chewy.com

Ordered a case of specialty cat food for my cats because of health concerns one of them had. First case came packaged in the same box as large pail of cat litter, not much packing material and several cans became damaged enough that the cans were not airtight and the food was spoiled when I opened it. Chewy kindly replaced the whole case, not just the damaged cans. The replacement shipment came in a single box, but several cans were also banged up though none ended up being spoiled. I ordered two more cases of the food AND I went ahead and signed up for a monthly auto ship because the food was not easy to find in my local pet supply store in any quantity more than a week 's worth for two cats. What a mistake! Expecting my first monthly shipment to be sent today as per my schedule only to receive an email saying it was out of stock. So, clearly, autoship stock is not planned out, a fact that the customer service rep I spoke with confirmed when she told me that they don't put the autoships in until the day before they are scheduled to go out. So if there is not stock to fulfill it, the order can't be filled. What makes even less sense is that she told me it was also not on backorder. If I wanted to place a new order I could wait a few days and try to do so..... presuming it was in stock at that time. Where is the convenience in autoship schedules if Chewy is not going to ensure that they are adequately stocked to fulfill them? AND, if there is a supply problem, why wait until the day OF shipment schedule to let their customer know there is a stock issue so that they are not scrambling to find supply elsewhere? I won't even go into the thinking behind not putting something on backorder for your customer who was relying on you. So, thumbs down on packaging... thumbs down on autoship,( because it definitely is not convenient or worry free), and thumbs down on customer service! 2 stars are given for them cobbling together a case of food out of the damaged cases.

I always found Chewy customer service outstanding, but things have changed. The past few deliveries have not been well packed, and as a result, items were usable but boxes were damaged. This order arrived with zero packing material, and as a result, one of the boxes was quite smashed. The product inside had not been damaged (air-sensitive probiotics), but it was close. When I called, the rep was completely unresponsive, and although he said he would talk to the packing department, I was not reassured. If it happens again, I will definitely ask for my money back.

Ordered a few times, no problem. Moved to a very small new town with no mail delivery. Everyone in town must use a PO Box. Even though I put my street address first, Chewy would not let me order two small brushes. Gal on phone was very nice, but people above her were not helpful. Won't ever try to purchase from such a short sighted company again.

I was never comfortable at the thought of ordering cat food to be delivered to my home. Because of the coronavirus the only food that my cat would eat was not available at the local stores. I finally decided to go on Chewy online and found the food! The first order was 'lost' coming from Arizona. It was delivered the next day, but the canned Fancy Feast case of food was frozen. The next order arrived with no problems. The third order: after placing and paying I received an email that the package was lost. ( yep again).Then I received that the cases of cat food was unavailable/ all warehouses were depleted. I asked for a refund. Never once was I offered a discount for the mistakes and lack of communication, I decided to reach out and spoke to a very wonderful agent who said she would send me cat litter and the probiotic for free. The next day I received the original order no discount and 2 cases of cat food that again was frozen.... came from Florida !! I accept that Covid virus is effecting ecommerce but communication and tracking should be exact. Out of the 4 calls I made to the customer service only one agent, Kayla was professional and exact with the details. Thank you Kayla!!!!

Does not work period! As I’m typing this , my dog is passing octane gas!

I recently placed an order that was supposed to be delivered 2 days ago and was delayed due to inclement weather. Today I get notified that it was delivered. But not to my address. A while later I get a text from my neighbor saying she had a package for me delivered to her. I called Chewy about it. Zachary told me I had 2 options: 1) They could resend it (who knows if I would get it then?!) or 2) I could go retrieve it. Normally it would not be an issue, but there is a 35 lb. pail of cat litter in my order, along with several bags of cat food. And we live at the end of a long (now snow and ice covered) driveway! I asked Zachary if I could get a credit/refund for my trouble. He said no! Done with Chewy!

I have always loved Chewy and was so excited to become a more fully committed shopper when I got my pup in March. The reason why I give it 2 stars is because I am moving to Hawai'i soon and they do not ship outside of the main US. It was really a huge let down to know that I just switched to this amazing dog food and I was going to save so much but now I will have to switch yet again in such a short time because of their lack of commitment to the entire US. Not only do I have to change dog food after ordering just one bag because they don't ship out to HI, very few pet stores actually carry the brand. It's a shame that commitment is a one way street with Chewy. Granted, I should have looked into local pet stores where I'm moving but at the same time, I was not expecting Chewy to give us the cold shoulder and forget about us.

If you need flee and ticks / heartworm meds for your pets (or any other meds actually) honestly just go to Wallmart and dont waste your time nor your nervous. You probably gotta pay 20-25$ more but at least you will get it right after and wont have to be worried about your pet not getting meds in time. I sent my med prescriptions on November 19...Chewy has shipped it on Dec 1. Today is December 4 and im stil waiting for my damn order. Says its gonna be delivered by the end of the day, yet its 7pm already and i doubt it will happen any time soon. Good job (no). PS. December 5, 6pm - sill no order, tho FedEx siye says its on their vehicle claims its gonna arrive by the end of the day tomorrow. F * * с fedex and chewy pharmacy honestly. I will just close this authoship and use 1800petmeds or something. Not worth it. Also prices on pet supplies are JUST THE SAME at Amazon. And at amazon you dont even have to waste 50+ bucks to get free delivery. So dont see why bothering yourself dealing with chewy and fedex slow shitters :)