Chewy.comReviews of chewy.com

After using Chewy for about a year, they sent me a painting of my cat. I just got another of our pup! I can’t talk enough about how good Chewy has been to us!

Wow. So I have ordered from Chewy many times without any problems- shipping is always incredibly quick and packaged in eco-friendly paper! One time I bought a toy for my pup that unfortunately was not durable enough for her, I had decided to leave a review on the toy so other pet parents can be aware it's not good for tough chewers. A few days later I get an incredibly thoughtful email from customer service, stating they gave me a full refund for the toy. They also gave me links to other products that may be a better fit for tough chewers. I was truly impressed. I had not expected a refund or even asked for one, as it really was no one's fault my dog chews toys up quickly. They didn't ask me to take the review down or anything- they simply just wanted a satisfied customer. Another time I had an issue with a puzzle toy that was quite flimsy and didn't work as expected. I contacted customer service to see if I could exchange it for another item. They don't offer exchanges but instead refunded me for the item and told me to keep it. Their customer service is top tier and they do everything they can to make sure every customer is 100% satisfied!!!

We have used Chewy for years, prices are good but the service is amazing. Recently we lost our dog and when we canceled our subscription we had a bunch of treats and food to return. They refunded our money and they told us to donate to our local shelter which we did the next day. The most amazing thing they did was send us flowers for our loss, which is amazing and i am juat about crying as i write this. What a wonderful company.

We've used chewy for years now, and two months ago our best kitty ever passed away at 16 years from thyroid disease a month later we had to put down her sister I called chewy and cancelled our cat litter and food 2 weeks later a big very beautiful flower arrangement came with a sympathy card from chewy who does that we love you and your concern for our family and pets thank you💓

First, Chewy customer service has always been top notch. But today they outdid themselves. I called to stop some orders (our dog died). Not only they stopped an order, gave us refund on food we purchased a month ago (and having us donate the food, etc). AND they sent me flowers to remember my dog. Who does that, Thank you to Chewy. I will give them a 10 plus.

I have ordered from Chewy for several years. They are always prompt, accurate and caring when there is a problem. Last Thursday I contacted them ti cancel my autoships as our dig, Shelby had died. Today we received a beautiful bouquet with a sympathy card frim the Chewy team. That is service that us truly above and beyond: service with heart!

Forgive the lengthy post. I’ve ordered from Chewy for a year now. We found out last February that our sweet girl Lola was a diabetic and would need insulin and a prescription diet. Chewy has been amazing through the entire process. Always working with us on getting her medications very quickly as well as being very accommodating on returning items. Sadly, we lost Lola this past Friday and I had to call Chewy to stop her latest order. They were compassionate and understanding. Today, I received flowers from today. It was such a nice surprise and definitely brightened my day. They are simply amazing.

I have been ordering from Chewy for about a year. Yesterday was the first time ever that it has been delivered to the wrong house. When I got up this morning, I went out looking for it. Couldn’t find it. I called Chewy and told them it says it was delivered but I never got it. They always always always leave it at my front door. They lady asked me if I had enough product left to make it 1-3 days. I said dog food yes, but the horse hoof supplement I did not. She asked me if I would be going to the store for it, and I said no, it’s 3 times as expensive at the store and not worth the drive to that store, they could wait a few more days. They lady apologized for the inconvenience, and said a replacement box was on its way. I said it’s not their fault and thank you. Within 4 hours I got my replacement box! I was extremely impressed with how quickly I got the replacement box. Definitely recommend Chewy for all pet needs.