Chewy.comReviews of chewy.com

They have the best costumer service out there i had a problem with my order someone answered the phone call right away no and actually spoke to a real person not all that automated crap

I first became a customer of CHEWY 10 years ago in 2016 and I have never been disappointed. As they expanded their offerings to include medicine, I have migrated my prescriptions over to them. The website, the app and the telephone customer service are all great. This last year they started a membership program for $50/year which easily pays for itself with 5% back on all purchases and no charge on all shipping, no matter how small the delivery is. Very, very happy customer.

We recently lost our beloved dog of 15yrs and today we received condolences & a beautiful flower arrangement sent from Chewy in Ned's honor. Chewy provided years of excellent service & support supplying us with many of our dog's needs and we are so greatful to them for that and can't express enough how much their kindness meant to us especially during this very difficult time. This company truly cares and goes above and beyond!

Great service. I’m a long time customer without any issues.

Chewy is the best provider for all things pet related. I had an issue with some flea collars for our three cats. I did not request anything, just wanted Chewy to know I was not happy with them. Chewy immediately issued a refund with a very nice note apologizing for the items. Customer service goes above and beyond to make sure we are always pleased with products .

I recently contacted Chewy to stop my auto ship because my dog passed away. A few days later I received a condolence gift. It was very thoughtful of them to do this. They truly understand that our pets are part of our family.

I recently ordered a prescription drug from my almost 14 year-old Papilion. My dog died unexpectedly due to an unrelated cause less than a week later. When I contacted chewy to discontinue the auto ship on the drug, I was met with nothing less than compassion at the loss of my dog. They offered to refund the full price of the drug that I had purchased. Every person I had contact with was wonderfully kind! I’ve used Chewy for years and I’ve always had excellent service. I highly recommend them.

Their customer service is always phenomenal. Most of the time, I don't have any issues with my orders, I love the autoship feature and the wide array of offerings. If there is an issue, they are quick to address.