Chewy.comReviews of chewy.com

I had an autoship for a product that was 135.00. Chewy sent me a code for $20.00 off my next order in the mail. The code didn't work. Spent half an hour with customer service who was screwing me around looking at different codes, then tried to assign me the task of taking a screen shot and emailing the ad to them! NOT. I just got done explaining to customer service that I already had a long day and that I was 30 minutes into this. Then, the customer service rep attempted to control my "tone" and hung up on me. I called back and talked to a manager who straightened the situation out. A lot of time and drama to use a code that Chewy sent to me.

Chewy randomly cancelled my order without any explanation after emailing me and asking me for detailed information that I already gave when I submitted my order. All of this for “my” protection. They also started asking for unnecessary information (like my pet’s name). Horrible experience. I will order from Amazon.

On June 22, 2025, I received an email from Chewy titled "Your $30 eGift card offer is ending soon." The email clearly stated that if I purchased $100 in eligible merchandise and used the provided coupon code, I would receive a $30 eGift card. When I began my online order, the site said not all items qualified—so I added additional eligible items to meet the requirements. I placed the order with the correct code and expected the gift card to follow. It never came. When I contacted customer service, I was told the promotion had expired before my order went through "even though the email was received on June 22" and indicated that it expired that night. I had proof and I provided screenshots showing the date and the offer details. Then the representative changed their story and said my purchase didn’t qualify. When I explained that it absolutely did, she abruptly ended the chat by saying "it was time to wrap up our chat." I’ve been a loyal Chewy customer for years, ever since I’ve had pets, but this experience has left me extremely disappointed. Misleading advertising, contradictory excuses, and dismissive customer service? Chewy has lost my trust—and my business.

I decided to try Chewy's pharmacy department for the first time, simply to order some flea and tick medication for my pet. The process started off smoothly—I placed the order and received an email within 24 hours confirming my vet's approval. However, a week later, my order was still stuck in "preparing for shipment" status. I called that morning and spoke with an agent who assured me they would expedite the order. By the end of the business day, there was no change—it was still in the same status. I then reached out via chat support and was told that I needed to verify my shipping address and that the order was still waiting for vet approval, even though that had supposedly already been handled earlier that same day. Frustrated, I asked to cancel the order. I was told it was too late to do so, but after insisting, I was eventually informed that the order was canceled. Overall, the experience was disappointing, and I was left feeling like there was a lack of communication and urgency on their end.

We have 5 cats and have ordered from Chewy for a LONG time. Everything is always great. EXCEPT getting pill pockets and is the reason for the one star review. I have complained in the past about how the order is picked. Pill pockets are ALWAYS on the bottom of the box and flat as pancakes. I have mentioned this to customer service in the past which has not helped. Again, pill pockets are the first thing in the box every time with 24 pounds of dry food on top. We LOVE Chewy and wish they would consider retraining their folks on how to pick items for shipping. For now, they get a one star.

What went wrong? Is they shipped me the wrong bag of food, and then asked me to use my time and gas to return it before they would send a replacement bag. This company used to be all about animals and people. When they made a mistake they would Immediately ship you the correct item, and ask you to donate the one that they had sent in error. Not now. Now this company is all about corporate Creed like every other corporation in America. I have been with them 15 years, but they are losing this customer as of today. Please do yourself a favor and make sure that they give you a percentage back of the order Amount when you call to complain. A senior chat supervisor has the power to do that. At least that will pay for your gas and time. Totally disgusted and disappointed by Chewy’s current business practices.

I will never use this company again. The order was delivered at the wrong address. The picture was taken but you cannot see the house number and there is no such house on my street. Very frustrated.

The website says guaranteed shipping in 1-3 days, but then it takes 8 days for the product to arrive. This is false advertising.