Chewy.comReviews of chewy.com

After being a Chewy customer for a number of years our 16 year old dog passed away. I stopped ordering and another 18 months went by before we got another dog. After placing an online Chewy order I had to return a harness, so I opted with the Chat option. The gentleman asked how "Willy was" and I told him this was a new dog and the other dog had passed on. He credited the harness, told me to donate the harness to the Shelter. I was so impressed. This was only the beginning. A couple of days later, we received a bouquet of flowers in sympathy of our dog Willy. My husband and I were speechless. We still are. WHAT a COMPANY. They will always have my business. Just WOW.

Any time I’ve dealt with Chewy’s customer service for their products including Pharmaceutical products, the CSR have been awesome! They are all knowledgeable, kind, quick to rectify issues and when my girl passed, they were extremely compassionate and refunded me whatever I had ordered via subscription and told me to donate what I had. Phenomenal company and customer service! I highly recommend!!!

I have ordered chewy for as long as l can remember. Great items and prices. Brandon in Texas helped me so nice patient helpful we got cut off not his fault l have phone hackers. Called back a very sweet helpful kind lady helped me put my order thru l did not get her name both employees get 5 stars from us!! 👍💯

Our experience with Chewy has been above expectations. Our dog, Addie, had issues and needed medicine and Chewy was on top of it and help getting the medicine sent with no issues. Addie passed 2 days after Christmas, and I notified Chewy to stop the auto ship of her medicine. No issues at all and the lady was so nice and comforting. Today I receive a gift from Chewy with Addie's name on it. A hand painted rock. This was special and caring from a company that went out of their way for a gift of meaning. I am overjoyed that they cared for our precious Addie. I and my family will continue to use Chewy with other pets and recommend to others.

When our little girl Kira passed away we called chewy to stop our dog food shipments. They asked what happened we told them and not only stopped our shipments gave us credit for almost 2 bags of food we had left gave us credit for 6 months supply of flee and tick medication and told us to donate it and then much to our surprise sent flowers to our home with there condolences.what a fantastic way to run a company .

I have been ordering from Chewy for years. Orders are always accurate and quick to arrive but they have also gone above and beyond, which is what prompted me to write this review. Twice now, I've purchased things (food once, then a litter box) that my cats didn't like. They were quick to refund me and didn't hesitate to tell me to keep the product and donate it to a shelter. Now THAT'S a great company!

I have used Chewy for several years now and really find them so convenient. The delivery service is outstanding as I sometimes order very large and heavy bags of dog food. It’s made my life so much more easy now that I don’t have to pick them up and carry them upstairs. Very competitive prices and fantastic customer service. Super nice people!

Remembrance I called Chewy the other day to change my billing as I got hacked. I reported the change I needed to make. The customer service mentioned our three dogs. I told him Buster was no longer with us he had cancer. We finished our conversation and he acknowledged with a heart felt condolences. Today my doorbell rang and there was a bouquet of flowers from Chewy for Buster. We cried and put the flowers next to his picture on our mantel.