Chewy.comReviews of chewy.com

My dog appreciates this service and enjoyed its products being ship direct to the house in a reasonable amount of time

I liked the speedy delivery, but the box was very ripped up. It may been better to send the bigger box with only the cat litter in it. The biggest box was already 40lbs with the cat litter in it alone. A bag of cat food didn't need to be added to that box at all.

The order was prompt. Thanks. However, I thought that I was ordering regular greenies and I received Jumbo instead. I can make do, but it is not what i wanted.

Placed my order on line last Wednesday, then called to make sure I could get the food for delivered by Friday .... Was told it would be delivered on Friday when I arrived in Atlanta. Received it on Saturday ( two meals too late) ..... Not good since my dog is usually on a raw diet ( hard to travel with raw meat long distances so tried this food when traveling with him to NC ). Thought I would try it again but ran out of time so asked to have it at my destination by Friday. Oh well. Lyn

The product offered was a good price with good selection. However, the box was poorly packaged (one strip of tape) and as a result arrived damaged. The box was OPEN, meaning the tape had come off and was insufficient to hold the heavy contents. This could have been avoided in two ways. 1). Use a sturdier box and secure correctly. 2). Use a taller box instead of a wide, short box. I will have to think about whether to cancel my subsciption. This is my first order. I am not seeing a reason to continue, but I will give it some thought. The product seems fine, but I haven't opened it yet.

I ordered the Innova prime food and treats. I wish the expiration date was a little better, mine was for 12.2012 and the treats were dated a year out.The instant chat was answered quite promptly. I am looking forward to re-ordering soon.

I was disappointed by two things in my Mr. Chewy order. First, the order was sent in two packages. When #2 of 2 was delivered first, there was no packing slip or invoice. I didn't know if I needed to report that only half the shipment was received, or if I just needed to wait a few days for the remainder of my shipment. Some instructions would have been very helpful. Second, although the outside of the box was not damaged, when I opened my order, half a dozen cans of cat food were dented. I don't know if dented cans can be used or need to be discarded. Again, a quality control statement or instructions should have been included.

I wouldn't call it "friction" rather, disappointment. Because I'm disabled ordering over the internet is easiest for me, and I have to do it as my cash flow is in good shape. Before I ordered I called and asked what the shelf life of the product was so that if I get two bags right away, there'd be plenty of time to use it. (Sometimes I've got to put my cat on a diet, so usage can vary.) When I got the product a few days ago I checked the expiration dates. One bag the dry chicken/turkey expires April of 2013, and the other May of 2013. When I called back to check this out I was told that 12-18 months was the high end. Based on current usage I should be OK, but... anyway I was disappointed. Am glad I didn't order more. Will have to wait and see how it all works out usage wise. When I called back the customer service rep, Javier, was very nice about the whole thing.