Chewy.comReviews of chewy.com

I’ve been a longtime customer of Chewy and have generally had great experiences, but this recent one has left me extremely disappointed and concerned for both my safety and my pet's. I purchased the Frisco Quilted Orthopedic Pillow Lounger Dog Bed, which is advertised as having a removable, washable cover. The product description and even an answered customer question explicitly state that there is no fiberglass. However, when I removed the cover to wash it—as the tag instructs—I immediately noticed sparkling fiberglass fibers becoming airborne. My skin became irritated, and my apartment was contaminated with fiberglass particles. This was not disclosed anywhere in the product listing, packaging, or care instructions. I even included a video showing the fiberglass when I contacted Chewy. While customer service did refund the cost of the bed and apologized, the response felt inadequate given the health risk involved. I was told to “properly discard” the bed, but no further concern or action was taken beyond that. I’m sharing this because fiberglass exposure is serious—for humans and animals—and this product could harm someone else unaware of the risk. I hope Chewy reconsiders carrying items with undisclosed hazardous materials, or at the very least, updates product listings with full transparency. I appreciate the refund, but this experience shook my trust in Chewy’s product safety standards.

Want to return the product I ordered. No link in the email or on website. They state returns are easy. That’s a lie. Two emails and no reply. Although I got an email asking how the customer service was for my return. Really? You didn’t even answer my email. After that I got a voice message saying they will send an email. Two days and still waiting for that. Bunch of lying crooks.

Corporate greed and pathetic incompetence at its finest. First time ordering from chewy, they list products they dont have which is fraud and false advertising, I ordered 2 playpens, and no one communicated anything till today days later that sorry we dont have it , so I ask why when it shows you have it in stock and 1 to 3 day delivery, and its listed twice at that. Reply I get from Chewy sorry pick something else and here's your choices well guess what in the list of choices is the same playpen I ordered, I bought 2 of them, so I reply saying this same product you claim you dont have is listed still on website and I. This list of options. But yet you dont have it, then reply is im sorry im have to send this to higher up , and nothing to refund since orders been cancelled , uh dont think so fraud company. You just cancelled the order but I dont have my money back. Now I know why ive never bought from you before. I will never ever again and I hope others read this too. Corporate fraud and greed , incompetence, pathetic and fraud you all are

Their service has gone downhill. I’m cancelling my account. Received rancid Churu for my cat … disgusting. They made me send it back for a return. Seriously ? Bye Chewy

My mother and law and I live in the same household and share an account. She has one dog and I have one. Most things we get, our 2 dogs share. She created her account and we bought a big thing of fish oil for them to share. She agreed to get that, and then the next thing I was gonna get. Today we were trying to order some chuck it balls that I was going to pay for. I added my PayPal, paid and within minutes got an email with a phone number saying our order wouldn’t be processed until they could verify my personal information. That’s a good way to get scammed, calling back any phone number emailed from a seemingly legit company. It happens all the time. That is a whole bunch of hassle over 13$ worth of balls, and pretty rediculous cause I’m sure we are not the only household that has one account between them. Thanks but no thanks

What a terrible company! They are an absolute nightmare if you're trying to order prescription pet food. They are not capable of verifying prescriptions with vets (even amazon can do this easily by email), and they are not capable of basic math. A tray of food includes 24 cans, but if you buy the smaller order size of 6 cans, they count it as an entire tray of 24 cans, which eliminates all the refills in your prescription. Then since they are incapable of confirming the prescription with your vet, you simply are not able to order it. Unbelievable! Worst customer service. Now my sick pets cannot get their food in time.

I don't know how a company that has a combined call center IQ of 0 is allowed to deal with medications. Every single person I spoke to there should have trouble getting hired at car wash but here they are, slurring their way through RX conversations like their working remotely from a Florida drug rehab center.

I ordered Pyrana fly spray for horses. When it arrive the bottle had opened and the content was all over the packaging. Three quarters of the content gone! When I called Chewy I was told I had to send it back. Send what back? The 3/4 empty greasy bottle with the broken sprayer in the soaked box??? She said yes, she'd send me a label. A label would not stick to the oily soggy box! I probably could have purchased a box but WTH! She said her system would not let her send a refund or a replacement until they had the original back. Okay...keep my 30 bucks. Ill by from TSC from here on out.