Chewy.comReviews of chewy.com

In a world of fraud, incompetence, and disappointment, Chewy has been a solid vendor. It's a little pricey, but that's because I have 5 pets, lol, the pricing is more than reasonable. They have not used this "pandemic " as an excuse to under perform, like so many have. The only real complaint is some times those damn boxes are HEAVY! But with 5 pets I NEED my order on time and complete. Only one time was a case of cat food unavailable, but I was emailed in plenty of time to find a substitute, I didn't just go without. I am afraid if the pet food doesn't arrive on time, these guys will eat me, so thanks again...

I just am totally impressed with the customer service you get when you call chewy.com. The people who answer the phone are personable, intelligent, helpful, cheerful, down-to-earth, and good at problem resolution. I usually just order online, but I had to call twice in the last week (once for some help with an order, once for an exchange) and got two really great customer service reps. Way to go Chewy!!! I also love that they sent a doggie birthday card (signed) for our dog. Really fun.

Their customer service is out of this world! I only became a member towards the end of my dog’s life but my deliveries were always on time. And when we unfortunately had to put my fur-baby down, I called to see about returning unused food. I was given a full refund and told to donate it to a shelter near me!!! I was blown away by the generosity. They have my loyalty when the time comes to eventually add another furry friend to our family again and I’ll always recommend everyone to use them!

Best AND fastest service EVER !!!

Only this year, but multiple times now, I’ve started used Chewy for my pets needs. One time I had a dislike of a product I ordered, and was pleasantly surprised at how nice and helpful their customer service was. I’ve been having HORRIBLE experiences with other companies of all kinds since the pandemic: I’m sure increased mail orders, extra stress on delivery services, and less workforce available has made companies have mistakes: yet their customer service is mostly rude. But not with Chewy: even though this time I was the one who made a mistake on an order they fixed it without guilt. Another time I had a manufacturer coupon that I couldn’t use online. I called their customer service and they immediately helped me by inputting it themselves. They now have a loyal customer. Super nice and friendly. The company is doing something right to have their policy’s and employees so great. Best prices I’ve noticed too!

I am not really sure how often these reviews are read BUT I must say chewy.com went above and beyond! My baby boy Dallas ( kitty) passed away on March 1st 2021. He was my mother’s precious baby! He was the perfect lap cat you can ever have. Unfortunately things went south medically. It is such a sad household without him. His poor little brother is sad you can tell animals can sense those things. Anyways my mom got a knock at her front door and it was a delivery of flowers from Chewy.com for the loss of Dallas! I must say they are the most amazing people ever and I will recommend anyone to order from Chewy.com

5 stars aren't enough. We had to put our 16 year old kitty, Shadow down yesterday. We have been a customer for several years. We called to cancel the auto ship and got refunded for the dollar amount of unused food and litter we had left. We will donate it to our local animal shelter. Today they went way over the top and sent a nice bouquet of flowers along with a nice note. A special THANKS to Melissa our customer service person for her personal care at a very difficult time. Totally FIRST CLASS!!! Thank you very much!!!

I wish I could give them 100 stars. My dog was diagnosed with kidney failure so I ordered kidney prescription diet from Chewy. The package came the very next day,but unfortunately we had to put my dog to sleep because he was suffering. I reached out to Chewy to see if I could return the food and get a refund. To my surprise, they gave me a full refund and told me to keep the food and donate it. They also sent me a very kind and compassionate email. Today I received some flowers from Chewy and it really touched my heart. I literally only ordered one thing from this company and they have shown me such kindness and compassion. My pet vet office of 9 years didn't even call us or show any compassion towards us losing our baby. I truly appreciate Chewy and will always recommend them.