Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Heather R.
Absolutely outstanding company!! I hastily ordered the wrong item and tried to exchange it for the correct one and was told that my money would be refunded but there was no need to send the items back all that they asked was that I donated it to the local animal rescue!! The shipping with this company is also awesome. My items arrived in 2 days. Definitely will order again
Kam
These folks are great. Their site has a wide variety of foods and other things for pets. They item gets delivered within 3 days. And if you have a problem with the item and need to return it, they give you a full refund and ask you to donate the item to a shelter rather than sending it back to them. I cannot say enough nice things about them. Awesome company.
Megan M.
Chewey is seriously amazing. I got free delivery from them for my cat food, and when my cat passed away I called them to ask if they take returns for the food I didn't use. Not only did they give me a refund, but they asked I donate the food to a shelter in the name of my kitty. It was so sweet and heartwarming. On top of that, two nights later I get a flower delivery from chewey with a really sweet message. They don't act like some big pet store conglomerate and I appreciate that so much. They now have a customer for life.
sp
I have been a customer with Chewy for years and have always received excellent care and assistance! I had an instance when the dry cat food bag I ordered came ripped in the box. Nobody's fault really. Shipping happens.... I informed Chewy and they replaced the dry food immediately! I recommend.
Gary A.
I have only very, very good things to say about Chewy's customer service. Simply the best!!
Cindy R.
BEST CUSTOMER SERVICE EVER! Chewy is fast, quality products, great prices that take the burden of going to the store in hopes they have my girls favorites. Life made easy! Thank you Chewy!
Michael
my dogs and I both love chewy. I have been a customer for 4 years and wouldn't think about changing. I have the reorder pattern down so well that i keep one emergency bag, but receive my shipment consistently the day before I need dog food. I live in a rural area on a lake - while beauty is abundant, retail is 17 miles away. It only takes a few trips to the store and them being out of your dog food before you realize, the true merits of chewy. What I have noticed, is the only one who truly doesn't enjoy chewy is the fedex driver - who is increasingly carrying more and more blue boxes that have some weight to them.
Melissa N.
I would give them more stars if excellence if i had a choice to do so. I had an issue with an item i bought that resulted in the death of my fish. Not only did they issue a full refund i came home to flowers delivered to my home. Don't remember the guy i spoke with but he was also very nice and pleasant to speak with.
