Chewy.comReviews of chewy.com

We have been customers of Chewy for years. As our cats aged, we need a prescription dry food (kidney health) and it was so much cheaper from Chewy than from the vet. We also need more specialized canned food and Chewy had that too. The convenience of having heavy cat food arrive at your door is also excellent. However, we had to euthanize our cat Molly after sharing our lives with her for 21-1/2 years. It's been a much more difficult loss than we expected. We got a number of cards and very comforting messages from friends and the vet for which we are so appreciative. But, there was one special note of kindness I wanted to share. For the last few years, we had her wet food and prescription dry food regularly shipped to us from Chewy. A large box of canned food on subscription was shipped the day before we decided it was time to euthanize her. I contacted Chewy to see if they could recall the order but I was too late. The incrediby kind agent said not to worry. She refunded our account and told us to please donate the food to a local animal shelter rather than bother shipping it back. I thought that was just so generous. But then we got a surprise gift box in the mail today from Chewy. It had a personalized sympathy card and a memorial stone handpainted with her name. We were both very touched by the card as well as the gift. We have decided to not have more cats or a dog at this point. But, if we ever do, I would definitely be buying from Chewy. I rarely write a fanboy post about a company, but this time I was so impressed I had to share my opinion about them.

I have been buying my pet products for years with Amazon. I started buying again with Chewy.com. Their customer service is excellent. It’s so nice to communicate with someone who speaks and understands the English language, and it’s not overseas.

Chewy is awesome! Fast shipping, great prices, and amazing customer service. They make getting pet supplies super easy and stress-free.

I order monthly with autoship and have been a long time customer. They have the best customer service I have ever experienced. You can reach someone almost anytime through the app by chat or email. Any issue gets resolved quickly and in the easiest way possible, within minutes. They stand by their products and make you feel like they truly value you as a customer. Very impressed with this company.

I am a subscription customer with Chewy and mostly haven't had any issues. This past few months, I've had two, and the issue with both shipments looked like it had arisen in the packing and shipping departments. I opened a chat on the website and the rep. was very empathetic, helpful, and generous (yeah a refund), but also helped to connect me with management. I uploaded photos of the shipment issue and the person I was chatting with seemed genuinely interested in the feedback, even waiting for me to go back to the porch to get a few more photos.

Due to upcoming weather issues, I changed the auto ship date. I made the change Thurs. a.m., and the food was delivered Fri. a.m. I don't know of another company who delivers this quickly with a last minute change. Occasionally Amazon who promises next day delivery, does so, but more often then not it is second day delivery. I have been a Chewy customer for many years, with a slight time gap, due to my fur baby's passing, and I have never been disappointed. Their prices are on spot, and their service reps. are always more than helpful.

An amazing company! We have always had great service from their staff. But most impressive was their kindness and consideration when our dog died recently. We had a shipment already ordered but they went to great lengths to try to cancel and reimburse us. Most corporations now value profit over people but Chewy obviously has a different corporate culture.

Chewy's pharmacy team provided exceptional service by expediting the shipment of my pet's pain medication, for which I am sincerely grateful. As a result, Murphy was able to spend his final days free from pain. Thank you to Kevin and the entire Pharmacy Team.