Chewy.comReviews of chewy.com

I have been a Chewy.com customer for years and have nothing but extremely positive things to say about their products, customer service, and caring, helpful staff! Yesterday, I had to call to cancel an auto-ship product due to the fact that we lost our beloved dog, Calli, to acute pancreatitis. Today, the most beautiful floral arrangement and sympathy note arrived from the representative with whom I spoke. Richard had listened sympathetically and reassured me that if there was anything Chewy.com could do I should just call. Now that is customer service, caring, and support that you don’t find from many companies! Thank you, Richard and Chewy.com for living your commitment in a very real way. You will continue to have our business for the rest of our lives!

I have had nothing but GREAT experience with chewy for our rabbit food and supplies. Shipping is fast and when I ordered the wrong product they shipped me out a replacement absolutely FREE with no issues even though it was my fault. I would recommend chewy!

I have been unable to find the food my cats eat at any grocery, retail or pet stores in the 3 surrounding cities. I checked Chewy-they have it! Yesterday around 2 pm I placed an order for that and the prescription food one of the cats eats. Today at 11 am our box was delivered to our front door! Brilliant! Outstanding! Well done, Chewy! Thank you for helping me take care of my kitties!

I ordered flea control yesterday afternoon and I received it at 1 the next day. This is amazing with free shipping

Love Chewy. Everything is always shipped quickly, arrives on time and any incidents are always fixed immediately and without question. Also wonderful to call with questions and actually get someone you can understand on the phone !

I have ordered from Chewy.com and have had nothing but professional service from them. When you order from them you usually get your order within 3 days

Outstanding customer service! Our dog needs vet approved food. They contacted our vet and had food delivered within days. Today, our vet switched prescriptions and I just ordered a new huge bag of food. I asked to return it and had a person on the phone after one ring. They processed the return and even scheduled a pick up of the box at our house for FREE. Come to find out my mother has already opened the bag and fed the dog twice. In desperation I called Chewy again. After one ring I got a person to talk to me. They said it wasn’t a problem that the bag was already open, they would take it anyway. Felt blessed since the food was 100$ a bag. Great company. Wishing them nothing but many years of prosperity.

Have always had a great experience with Chewy. Orders come in extremely fast. They even sent a hand written letter for my pups birthday on the 10th.