Chewy.comReviews of chewy.com

I called the Day our sweet Noel passed away unexpectedly. I needed to cancel our order. I was greeted by a very sweet woman who handled it for me and was very sympathetic. Today I received flowers and was shocked to see they were sent by Naromie from chewy. The flowers are beautiful. Thank you so much. For a company to care enough and send a customer a gift in their time of pain, is unheard of. Thank you Chewy for blessing our family with your kindness. Thank you Gail spurgin

We have nothing but good things to say about Chewy. We ordered a ramp for our elderly German Shepherd to get into the car. Unfortunately, it didn’t fit our car door. So I asked how to return it in exchange for a different, more expensive model. They gave me credit for the cost of the first door, I paid the difference and they shipped the new one. But instead of having me ship the first one back to them, they told me to donate it to a local rescue organization. How can you not like a company that does stuff like that? When our GSD died, I cancelled the autoship order for his food. They asked why I was cancelling and I told them. Two days later, we received a flower arrangement in his memory from Chewy. I know this is a huge company but it’s got a soul.

There truly aren't words for how amazing this company is! Bar none, THE best customer service on the planet! I bought a removable cast/splint and several other items for my cat after he hurt his paw, but it didn't fit. Instead of me being out the $50 for the item, they straight refunded me, no hassle at all, were SO kind about it (Erin--you were wonderful!!!), and even told me if I wanted I could donate it to a shelter. What a great idea! Now the item doesn't have to go to waste! I shop exclusively with Chewy.com for all of my pet care, food, and prescription kitty needs, and never once in the entire time I've been a customer have I ever had an issue that they didn't bend over backwards to rectify. I love this company and I told all of my friends and family about their exemplary customer service and honest reviews on their items. Chewy, you have a customer for life! <3

I ordered supplies for my cat that was recently diagnosed with CKD stage 4. I opted to give her Sub Q fluids and the vet sent me home with a bag of fluids to administer to her. I ordered the Purina Hydra Care, lactated ringers, infusion set, and a box of hypodermic needles. The HydraCare was received the next day, and the RX order was delivered three days after I placed the order which in my opinion was efficient considering the request had to be faxed to my vet, approved by my very busy vet, and faxed back to Chewy Pharmacy. Sadly, my cat Soxy was not improving, not eating and only getting weaker. The medication I purchased at the veterinarian clinic and the fluids seemed to make her more miserable. Sadly, I decided not to let my beloved pet suffer any further and decided to have her put down. Later I contacted Chewy to get an authorization number to return the second delivery that I had not yet received. I explained the situation, that I had to put my pet down and I would like to return the unopened, undelivered package when I received it. I had opened one packet of the Hydra Care, so I knew that would not be returnable. The gentleman that assisted me was very kind and understanding and refunded the entire purchase including the Hydra care. He said you don't need to return anything, donate it, or do whatever you like with it. His kindness during a very difficult and emotional time for me was very much appreciated. Thank you.

They have the best customer service, great prices and really fast shipping. I used to have to go to pet stores to buy special food, but now it’s left on my doorstep within just a few days, and it costs less - I’ll never go back!

I absolutely LOVE Chewy.com I had an issue with my vet on a prescription and chewy really stepped up and went way above and beyond Obviously they are truly a company that loves animals and compassionate about customer’s needs/situation. I am a loyal Chewy.com customer and going to refer as many people as I possibly can for the rest of my life.

I have been using Chewy for the past 2 years. It has always been a great experience. My pet passed away this week and I forgot to cancel my auto-ship delivery, so it came the same day he passed. I emailed Chewy to see if I could return it and I immediately received an email saying a refund was in the process along with the most beautiful, touching condolence email about the loss of Roman. They will be the first stop once we get a new pet! They have an amazing staff and great work ethic. Thank you so much!

I wanted to write How thoughtful I thought it was that Chewy sent my friend a sympathy bouquet and note for the passing of her fur baby. TOP NOTCH Chewy! Your doing something right