Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Sharon M.
I recently ordered supplies for my two conures. One of the items was a rope perch. When it arrived, I found it too thick for my birds. I called about returning the item and customer service advised they would credit me, and I should donate the perch to a bird shelter. Chewy has all of my business going forward.
Maggie
Chewy is an amazing company. I recently had a misplaced/stolen package, and they jumped right in and helped me replace my order. It was quick and easy! Their customer service is amazing.
Heather H.
Chewy.com not only has the best prices around but their customer service is AMAZING! The first time I experienced it was when I left a review on a product that didn't stand up to my dog - they read the review and reached out to ME to notify me they were refunding my money for the product since it didn't meet my expectations. I was blown away. I just had to reach out to them when FedEx lost my recent order after a week. While I was on the phone with them, I was notified that my order was already being replaced and shipped out. I cannot recommend this company enough - other companies can take notes from Chewy.com!
Dorissa D.
I got a case of wet food that was to dry for my small dog with no teeth to eat .When I called to inform them of the situation she was so nice and said they were sending a new one rite away plus a refund for the cans I had to get till the new ones arrive . I have never Ben so impressed by customer service thank you I would highly recommend chewy to anybody
Regina J.
We have been ordering from Chewy since they first opened in 2011. We love them. Any small problem has been corrected. When we lost my little Frankie they sent a sweet gift. Then when Dax passed this last August they sent a sympathy card. I cannot say enough praise about them. The hand written Christmas Card is just another personal touch that we love. Prices are great, customer service is exceptional.
Katie F.
Chewy has the best, by far, customer service of any company ever. They make it absolutely as easy for customers as possible, on top of being charitable whenever possible. Any time that I have had a return request for any item they have refunded me and asked me to donate the items to a local shelter. I cannot say enough kind things about Chewy as a company and especially their customer service. They ALWAYS put their customers and animals FIRST.
Freda F.
I have been a customer for about four months and enjoying the prompt delivery and fair prices. Recently, my cat had to be put on a veterinary diet, and the customer service representative was helpful and kind in getting my order verified with the vet. Also, Chewy gave me a refund for the food I had already purchased, which my cat cannot eat now, saying I can donate it to an animal shelter. I will be a permanent and grateful customer!
Victoria B.
Chewy has always had amazing customer service. Every year they send my pets birthday cards and little things like that go a long way. They also refunded me right away for this prescription food that my dog wouldn’t eat and told me I could donate it to someone who needs it. Their hearts are always in the right place and we’re so thankful for them!!
