Chewy.comReviews of chewy.com

I suddenly lost my sweet hua hua. LOLA on the 21st of May. While placing an order for my cats perscription cat food, it was mentioned. He offered his condolences. On June 1st. A beautiful floral arrangement arrived in remembrance of my Lola. Thank you. XAVIER and CHEWY

I am a new customer with Chewy.com. I love them because of the speed in which I received my orders. Sadly, my 15 year old Yorkie Poo, Ebony was euthanized 6 days ago. I called customer service to cancel the future delivery of food, etc. They were so sympathetic about her death. They told me not to worry about anything and they will take care of everything. Today, I received a vase of beautiful flowers for the loss of Ebony. Thank you Sidney and everyone at Chewy. Your act of kindness brought so much joy to my heart.

There isn’t enough words in the world to describe chewy! I had my beagle for over 13 years and just few days ago my baby had to be put down due to heart issues and age. Chewy surprised me last year with a Portrait of Haley just out of the blue. And today I received a Bouquet of flowers for passing of Haley. How thoughtful is this company and their employees? I’ve used them for years and their customer service is phenomenal. Very caring, supportive and loving. THANK YOU THANK YOU THANK YOU!!!!! From the bottom of my heart I thank you for everything throughout the years.

I’ve used Chewy.com several times. I had to put my baby to sleep and I am heartbroken. I called to see if I could return some unused cans of food. They asked why and I told them. I just received a flower bouquet from Chewy.com. I am so grateful for their kindness and thoughtfulness! I want them to know how much I appreciate what they did. It might be a little while before I need to place an order, but you can bet when I do, I order from Chewy.com! THANK YOU!

Chewy.com is proving to be our go-to pet supply provider. Orders are shipped to our door so speedily and I've been so impressed with customer service! There was a glitch with FedEx saying my order was cancelled but Chewy.com took care of it quickly and didn't charge me for the extra order. They were responsive and on their game. I would say they know how to build loyal customers because I am one now.

I have always been happy with Chewy, and I'm not alone. Read the reviews! I have to say something which completely stunned me. My dog passed away two weeks ago, and I contacted Chewy to let them know why they would no longer hear from us and to thank them for all their wonderful service. I just received a vase of flowers from them. That would be great customer service under any circumstances, but with the loss of the reason why I did business with them, there is really no gain for them other than a loyal and immensely grateful past customer. I didn't even get an email from the vet. Profound gratitude goes out to Amanda and the team at Chewy. You have helped at a time when nothing seems to help.

Chewy has by far the best customer service team I’ve ever encountered. I ordered from them for the first time 4 days ago. My package came in yesterday snd was missing one item. I sent an email to their automated “order delivered” email about the missing item & got a response back within 20 minutes letting me know that they apologize for the inconvenience & that they have corrected the order. My missing item will be here within 2 days. I can’t say enough good things about my first experience & chewys fast response time. Hands down the best customer service team ever...I’d say they’re better than Chick-fil-A..& everybody knows Chick-fil-A is hard to beat.

Could not be happier using chewy.com to order cat food. Whenever there is a shipping problem because of fedex, which is completely out of chewy’s control, I call and speak to a very pleasant and helpful customer service rep. They immediately help with my problem and get another shipment out to me ASAP. I’ve never had a problem with chewy. They are great!!