Chewy.comReviews of chewy.com

My 15year old dog passed away this week. I called Chewy to see if I could return a bag of food that was never opened. They immediately credited my credit card for the food and sent me flowers in sympathy for the loss of our beloved dog, Willy. I am incredulous of this kind gesture.

I've been using chewy for a while now and they are super quick with their shipping and their prices are fair and very comparable to other stores. Most recently we lost our sweet dog Lola and the next day I received my auto shipment of her dog food and naturally this broke my heart. 😓 So on the next day I mustered up the courage to call Chewy to ask them if I can send this package back and to cancel my future auto ships. This very lovely representative, Ashka, assisted me with this. I could barely get through the words to say but as I was speaking with this lovely girl she was just so supportive and so comforting with her words and just talked me through it and she really was just the sweetest and kindest. It was the ease of talking to her as I was crying and trying to speak that really helped me. Lo and behold on Tuesday I receive a package. I open it up and it is the most colorful, beautiful arrangement of roses with a very heartfelt note from Ashka. I can't tell you how much this touched my heart. I just really really appreciated her so much! Way to go chewy on employees like this. It's because of her I felt a little better in that sad moment and that one day I'll be a returning customer!

Thank You Chewy for the beautiful flower arrangement for the loss of my fur baby Zoey and a special thanks for Tyler who I talked to the day of her passing. He was very compassionate and caring ❤️🐾🐈

They are so kind and helpful. My grandmother's dog recently passed and they could not have been nicer. Sent a gift and kind note. Really spectacular and care about customers.

One of the best customer service experiences I have ever had. I wanted to return an expensive case of speciality cat food my cat wouldn’t eat. I was concerned they couldn’t do it because it had been over a month since I got the order. But instead of having me return it, they just refunded my money and suggested I donate the food to a shelter!

Chewy was a great company for us for years! Always helpful customer service, great products, good sales, reliable delivery. We lost our fur-baby last week and they were willing to refund the medication I had just ordered and even sent condolence flowers. We will be back when we are ready to make another addition to the family!

I only had one interaction with Chewy.com which was late last year, 2020. It was pleasant. Since then, my dog unfortunately passed away. Once Chewy found that out, they went above and beyond and sent me a beautiful hand-written note along with some flowers directly to my house! It was such a welcomed surprise! It was heart-felt and totally unexpected but came at the right time...lifted my spirits. THANK YOU Chewy, you have a customer for life (if I ever do decide to get another pet) 💕

Chewy is better, cheaper, faster, customer service friendly than Amazon. I received my order next day but 2 of the Items were wrong. I’m thinking my fault. When I thought I put in my choice it was not completely activated. But they gave me a refund and I reordered them and am getting the same great delivery service as before. Customer service was spectacular!!!!!