Chewy.comReviews of chewy.com

Chewy, as legends foretold, had incredible customer service. Since it's become available in Southern Ontario, I've made a handful of orders. They were all delivered really fast, like Amazon-level fast. And I've been sent a couple of gifts! They sent me a painting of my dog, a tag for him, and some birthday cards for my pets. So far, I'm pleasantly surprised with them as a company. They carry most of the pet supplies I need; though I wish they had a wider grooming tool selection.

I've been using chewy since 2019. My kitty had to be put down today. I had just received an order for about $200 including shipping. I asked if I could return it cuz it since it was unopened. They reimbursed me and told me to donate it. They didn't want me to have to deal with the return. Very generous and kind. Also, not once in 7 yrs did they mess an order up.

We have used chewy for many years for our dog and always extremely satisfied. Our pet passed away approximately a month ago and chewy, out of the blue sent this beautiful hand painted rock with our babies’s name on it along with a lovely card, which was extremely unexpected and very much appreciated. It really touched our hearts and showed how much they care about their customers. You have no idea how much that meant to us. Thank you so much for the personal touch. I hope to be able to add a picture to show how special it really was.

I have had 3 dealings in the last 2 months First and VERY IMPORTANT IMHO - a Human Being answers the phone quite quickly - Oh what a JOY! Second, I bought a compounded topical prescription cream that my vet provided the RX for. Used it 3 days before my cat had an adverse reaction (Vet said, while not commonplace it is a known reaction in some cats) and recommended Diet instead of Drugs - when I bought the food at Chewy next and told the story they immediately refunded the cost of the Compound - that was NOT expected but exemplary of what great companies did in the past that almost none do today. I am the first to loudly complain when companies behave badly - fairness requires that I make loud mention when I find a company behaving really well!

Chewy has always been wonderful to work with. When I used to have a subscription service, they would ALWAYS deliver on time. ONE time a package was damaged due to INCLEMENT weather and the delivery person, and they replaced it, no problem. I can recall at one point, my online account getting hacked by someone who is trying to purchase materials for their turtle in another state and I contacted chewy immediately. They were able to put a stop on it and make sure that the funds were back in my account. We reestablished a different account within a few minutes. We have lost pets before and received a card and flowers, expressing their grief at our loss. At that point we were told to donate the latest delivery to a shelter. This company is one of the best companies we have ever worked with! They are understanding and compassionate, and when you need to speak with someone, they truly appear to care. It is very rare to find a company like that nowadays. A+++

Chewy always has anything you could possibly think of for your pet. We selected a reasonably priced stainless steel cat waterer and it arrived in 2 days with a lifetime warranty! Our cat loves it!

I have used Chewy to order my pet supplies for many years. Their app is easy to use and always putting my order together in hours of my request. Packaging is done nicely and arrives quickly. Also Chewy has the most awesome Customer Service to help with a problem when necessary, very courteous and knowledgeable. Thanks Chewy! "Meow"

Chewy has the best customer service I’ve ever seen. As long as I have a pet chewy will be my pet store.