Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jordan C.
Chewy literally has the best customer service ever. I accidentally ordered my dog food, cat food, ans littler to an old address and the offered to send it to the correct address for free! The whole conversation was about 2 mins long! If you don’t have your pet food on autoshipment I highly recommend setting that up with Chewy!
Henry B.
I have never had a problem with their customer service, ever! I have had trouble with fedex busting up the packages but I’ve called and chewy’s customer service workers are so nice and so helpful, I have never appreciated customer service workers like them. They go above and beyond to make sure you’re 100% satisfied with everything you order from them
David G.
chewy.com has the best customer service I have ever experienced in my life I purchase some items from them but had the give the dog away due to circumstances they gave me no problem with the return And are even sending me return labels the customer service reps are pleasant and friendly great company
Customer For L.
I can’t recommend them enough. We started using Chewy to get prescription renal cat food for our cat who had renal disease. No issues, we had it delivered on auto ship. Unfortunately our cat, Mittens passed away. Knowing that we would have a shipment sent out soon, I cancelled auto ship and in the reason why I told them that she passed. I also told them we had 2 bags of unopened cat food. This is where Chewy won my heart and business. We received flowers the very next day! Who does that? They also credited my account for the 2 bags of food and didn’t want them back. Because of this treatment and sympathy, I set up auto ship for our dog food. Same price as pets mart with free shipping. I was a bit surprised that the first bag of dog food arrived with a “best by date” that was a week in the past. I called the customer service number and a human answered! No menus or automated annoyance, a real person. When I told her what happened she apologized and stated that all of their food should arrive 3 months before “best by date”. Without asking for a picture of the bag, she shipped out a replacement which I received in 2 days. The new bag has 8 months before expiring. I can’t recommend Chewy enough. They set the standard for customer service!
Alyssa H.
I really love chewy.com I've never had issues with them. The packages always arrived quickly and correctly. I have ordered from them a few different times. I will definitely order from them again.
Kelly J.
I ordered prescription pet food from them, I had to cancel my order because my dog passed away. 3 days later I received a dozen roses and a sympathy card from them. I'm amazed at how much this company cares for their customers. They will have all my business!
Joylynn W.
I called Chewy.com to make arrangements to send back prescription dog food that my dog didn’t eat since he had recently passed away of kidney disease. When I called, the person was very sympathetic and was very wonderful in the service he provided. He told me that he was going to immediately return the amount of money I paid for for the prescription food. And even though this food is very expensive, they told me to donate it to a local animal shelter so that way another dog could be made more healthy with the food. I highly recommend their company for the respect full and generous treatment other customers during difficult times.
Bob W.
Placed an order June 25, 2021 at 10:18am and received the order June 26, 2021 by 11:23am. Absolutely amazing!!!
