Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Josephine I.
Not only is Chewy an amazing company but also a pleasurable online ordering experience...but the amazing customer service and fantastic employees that make calling and speaking to them a wonderful warm experience! Today to my surprise I received a small package with a hand written heartfelt card and beautiful hand painted canvas of my bunny just because they care!!! Thank you Chewy you are fantastic! we love you!!!
Dazie M.
I called chewy recently to have my auto ship address temporarily changed due to my father’s passing. Chewy was so kind and thoughtful….they sent me a dozen roses. I was floored! The roses are beautiful! I enjoy them via FaceTime because they were sent to my primary address & I’m not there. All is good though, my daughter is now enjoying them in her home. Thank you so much Chewy! That was a very nice surprise.
Karen A.
Love love Chewy. My cat Willy passed away unexpectedly and I just ordered the Breeze litter box refill plus the cat food and I called to send back and they told me to keep them and donated to charity in Willy’s names and sent me flowers in his name. I will order everything from Chewy now when I need it
Sasha J.
Chewy.com is an amazing company! I recommend ordering all you can from there. They have easy ordering, quickly coordinate with your vet for prescription refills, and fast shipping. Not only that, but when my pet passed away they went above and beyond to provide extremely personal service and solutions. For being such a large company, they truly care about every single customer. I commend them on how they conduct business.
Patti N.
Unbelievably extraordinary customer service!! Not only did they refund food that made my dog sick through his kidney failure they refunded pill pockets after his passing that I had just ordered two weeks prior and didn’t use. They told me to donate everything they graciously refunded. Then today I received I beautiful bouquet of flowers and a note how sorry they were for my loss of my baby Mugsy. I can’t say enough about the outstanding customer service and wonderful products!! I give 20 stars!!!
Ben
I just had the most wonderful experience with customer service. Seleta D. helped me with a return. The money I paid for the item was refunded to me, and Seleta told me I do not have to return the item but instead, to "feel free to donate it to a local shelter or rescue." Unbelievable. I will continue using Chewy and I thank all of them for having such wonderful customer service.
Sharon B.
I just lost my beloved Westie, Angel, who was a diabetic who lived to be 15 years old. The quality of her life was a challenge to me every day, and Chewy was there for all my needs. When I contacted Customer Service they replied immediately and helped me more ways than I can count. Online retailers only do this when they are led by truly remarkable people who provide above and beyond what any of us need. I am so grateful for all they did for me during the 15 years of Angel's life and know that Chewy had a big part in it.
Stephanie H.
Chewy is my favorite company. They are always so willing to help and have the BEST customer service hands down. Dealing with Chewy makes my life easy and my cat happy! Thank you Chewy!
