Chewy.comReviews of chewy.com

I saw the commercial on TV. Decided to check out the prices. They charge more than I currently pay at Petco and charge for shipping unless the order is over $49. What a scam!

They are nice at the beginig but later they charge you more money , be careful and be aware of that. they dont care about you.

I've gotten food that gives my dog bad diarrhea despite previously purchasing it locally and he didn't have any issues with it. This makes me question how they store the food before it is shipped. Couldn't return any of it since it was opened and because it was expensive it really hurt the pocket book to have to go out and purchase another bag elsewhere. Petco and petsmart both allow returns of open dog food bags in this situation. The final straw is when they refused to honor their $15 off coupon. The coupon didn't have any restrictions on it, but they claim to not be able to honor it with the particular brand of dog food I was purchasing. To each his own, but this was my experience.

I am sorry to say that I just received the second bottle of Glucosamine for my pets and this bottle also arrived with the seal not sealed. I complained the first time and spoke with a manager at that time. I would never give my pet unsealed liquid and am very concerned as to why it is arriving this way! I will never order from them again. Please be careful and check your bottles making sure they are sealed!

I Ordered dog food Wednesday and I got an email,telling me it was shipped and the expected delivery date is Friday. When Friday came the tracking has not updated at all,the.The chewy representative told me it should be arriving to me today. I waited and I still did not get it,And the tracking Updated Friday and it was just picked up Friday. So I called Chewy.com and they gave me a replacement. Then I got an email saying it was shipped,so I spoek with someone in the live chat,and one of the Representative told me the original order is heading my way,So I checked and it was just picked up Friday when it was supposed to be ordered,she canceled the replacement order.SO I spoke with the manager and asked why The representative told me the trackign updated and would be delivered that day,Which was not. So the manager told me I would get the original order,and the replacement order(the replacement order was free as a gift. Today is Tuesday and the original order was canceled and rerouted,and the replacement is coming. I will not be ordering from them again

The website says: "You shouldn't have to wait to get your order! So we work hard to ship your order as fast as possible. Most customers receive their orders within 1-2 days of placing them." After reading their shipping information, I decided to place an order, as we were running low on dog food and needed some shipped pretty quickly. When I received the shipping email, it said my order would arrive in a week. Confused, I emailed the company, who told me that it would actually take longer. She said they were sold out of the food I ordered. If I had known this when I placed the order, I would've found the food somewhere else. Thinking this was a one time thing, I decided to try this website again. I ordered two days ago and my order is still processing/ has not shipped. If you expect to receive your order in 1-2 days, as the website states, I would order from somewhere else. I was also told that they use standard shipping only and they could not overnight or express ship the order. I was told shipping would take about 7+ days.

Received our first shipment today of three boxes with cat litter, cat food, dog food and cat treats. A Large order. All three cartons were broken open in different places, the tape ripped. In one, the bag of 20 pounds of dry cat food was ripped open, probably because the box of litter also in the carton had rubbed against the bag and split it. Poorly packed. There was cat food everywhere in the carton, trailing out of the box all over my steps and walkway. (The FedEx guy just dropped it and ran, probably aware that there was an issue so he was in his truck and pulling away by the time I got to the door.) We called right away to complain and their only suggestion was that they would reship us the cat food. I refused since the boxes and the way they ship is faulty and I didn't want to have a repeat situation. They finally agreed to refund us the cost of the cat food alone, with no acknowledgement of the problems with their shipping, the inconvenience to us, etc. In the past we have ordered extensively from Petco.com but were trying Chewy.com since one of the items we were ordering was on sale. We will go back to ordering from Petco.

I asked a representative of Chewy.com a few questions in anticipation of placing a large initial order and setting up an autoship arrangement. One of the questions I asked: "Is there a 5% discount on Orijen dog and cat food autoships?" I was told: "Champion, the manufacturer doesn't allow discounts on their products." That is blatantly incorrect. We receive discounts on Orijen products via a local retailer. A frequent buyer program, etc. After the above exchange I became very uncomfortable in trusting and dealing with Chewy.com, cancelled my order and took my business elsewhere.