Chewy.comReviews of chewy.com

Chewy's customer service is truly exceptional! Not only are they quick to refund or replace any items requiring attention but are also compassionate and caring toward their customers! I recently contacted them regarding an issue with an order and referenced the recent loss of my beloved poodle. A few days later, I received a beautiful memorial stone decorated with my sweet girl's name. I was so deeply touched, i cried. They also sent me a get well gift as i had recently been discharged from the hospital and the kind representative noted how sick i had been during our phone conversation. Thank you for your kindness and incredibly thoughtful gestures! You're hands down the best online company I've ever encountered!

Awesome customer service. It is my experience that chewy has the best customer service in the world. They truly care.

I want to 1st State, I think Chewy Products are Great. Customer Service is very Good. I Do Not care for their autoship option. I order as NEEDED. I had a problem with shipping, shipment packing wasnt good. But after speaking to Customer Service, I hope my future shipments will come in Properly.

I will always recommend Chewy the customer service is incredible!!! I had to cancel my auto ship due to the passing of our pet. I received beautiful flowers today!! Thank you so very much!! It did bring some cheer in

Our Epic Mainecoons of SWFL are big fan of Chewy and would like to share a few pics with you. Never had unresolved issue, always a great customer service.

I have never had an issue getting items and had multiple auto shop orders over the years. My 11 year old lab recently passed and the auto shop of food and supplements came days later. Contacted Chewy to see if I could return the items. They told me to donate them to a local shelter and credited me within a day! Today I received a sympathy card and beautiful hand paints rock with my dogs name. Who does that?! Thank you Chewy for making things a little easier at a time when that is very needed!

I want to send a Thank you to Chewy, Everything from delivery to customer service, they have always been the best. We received all our cat food and supplies from them for many years. Until our Senior cat crossed the rainbow bridge at the age of 21. After our cat passed and we had to cancel our orders they sent us flowers. I don't know of any other company that would be this thoughtful. Thank you again Chewy.

I meant to leave this review a while ago. I have shopped with Chewy for years, for my cats and dog. Last year I bought Organomics canned dog food as backup for my aging, raw-fed pup. Somehow I had autosubscribed, and under other circumstances I would have kept it and just cancelled future orders, but after some delay I called to return it and complain. Customer service is top rate, completely pro and polite always in my experience. But this time was different. To my grumpy, minimally communicating self, he asked why didn't want to keep it and I managed to say the words, "Because my dog died." And I knew he could hear me crying. His careful and kind words were an offering to my hard shell of grief. When flowers came in the mail, with a card from Chewy, I cried some more. It's been at least eight months since I lost him, but you know I can't write this without crying again. My grief is my own, I don't share it often. The voice on the phone, the flowers on my kitchen table, they were a gift to my broken heart. Thank you Chewy, and the man on the phone.