Chewy.comReviews of chewy.com

Oh they are great with your first order. Maybe even your second. Then I enrolled in auto ship and wondered why my order of dog food was $10 more expensive than my previous months order?!? Their response- prices fluctuate with the online competition. A $10 fluctuation in 30days?! Please. They probably didn't think I would notice since it was autoship which makes it very deceiving on their part. What a con

1-2 day shipping is a lie. My order sat with no activity for 24 hours. I called and asked for the status. I was told that no one called our Vet yet. She called our Vet that day and got their approval. The next day my order still was sitting with no activity. I called back and asked why. They lied and said they just now got approval from our Vet, which I know for a fact they got it the day before. So here we are on day 3 with nothing and the order not even processed. I am beyond frustrated. We have a sick dog who now has to wait. Highly recommend buying from your Vet. Terrible customer service.

Crystal is a shift supervisor who thought I would be funny to talk and laugh about a customer that she thought was on hold and was not. Chewy has several employees that are rude and lie to customers to get them off the phone. It's a shame they treat the people who pay their payroll this way. Will not be doing business with chewy.

Never got any product including my invisible fence. Worthless customer service ..mmfyi outsourced to India FYI. Absolutely awful care for customer service and are hinging on illegal activity and charges without offering product or refund. Items were never delivered or even attempted to ship

The vet who operated on my cat for a urinary blockage recommended buying Hill's prescription diet food from Chewy.com. I ordered a shipment this past Monday, Feb. I3 and made sure to spend $56.55 (well over the required $49 for free 1-2 day shipment) because my cat needed the food quickly. Today, Thurs. Feb. 16, I checked the status to see why my shipment hadn't arrived yet. The tracking order said it hadn't left the warehouse yet. When I called customer service, they gave me some song and dance about I ordered on a Monday and they had to check with the vet (they require you put the vet's info on the order for prescription food). I had entered all the info and there was no reason for the delay. The rep said she'll call the vet now but clearly the order wasn't shipping any time soon. I'm not sure I'll trust this company again. Very disappointed customer.

They disabled my account because I had returned a large bulk order of food/treats/bully sticks (Primal Freeze dried that's 30$+ a bag of 14 oz, and we all know bully sticks are ridiculously expensive in bulk) We found out my 7 month old dog is allergic too. After saying they wouldn't fill any of my orders anymore.... I proceeded to say "because my dog is allergic to the food I purchased?! Really?!" The manager on the phone just kept repeating some text book response not even caring that the return was because the food made my dog sick. Pretty messed up!!!!! Won't be shopping here anymore since they disabled my account... and because their "100% return policy" is bogus. Thanks for nothing chewy.com and for making it even harder to purchase food my dog can actually eat and isn't ALLERGIC too!!!!!

I am NOT happy that Chewy ONLY uses Fed iINCOMPETENT EX !!! Customers should have an option Plus I found everything CHEEPER on Joy pet. Rrrrrrrrr

Wait until you are a long-time, high spending customer. The refusals to replace products that arrive damaged, no refunds, and no discounts for incorrect products that often arrive over a week after you order them (1 to 2 day shipping?!) begin to accrue once you are a loyal customer and Chewy.com believes you no longer need the high quality customer service they lavish on you when you are new to their company. I wash my hands of this company after too many instances of poor treatment towards established customers versus the courting phase they lavish on new customers. I was averaging approximately $10,000 a year I was spending at Chewy.com. Not anymore. I still haven't recovered from asking them to please remove a review they allowed a customer to post on a dog ramp that read it was "Good for LOSERS dogs". I was curtly told by Chewy that they won't censor any reviews even if they contain crude remarks towards the handicap population. I explained I was looking at that dog ramp for a friend of mine that was a disabled military veteran that lost his leg during combat. He has a service dog (a German Shepherd) and I'd appreciate it if they could remove the review some sick person left calling people like my friend a "LOSER". Nope! I know they censor their reviews, because it takes 1 to 2 days of review after you submit one. And I've never noticed a review utilizing obscene language being posted. Allowing a post that calls my disabled veteran friend a loser for needing a ramp for his dog, set a tone for me with this company, and now after so many bad customer service experiences after being a loyal, high-spending client, I'm disgusted with them.