Chewy.comReviews of chewy.com

Did not ship order. I called and cancelled the order due to non-shipment. Customer service was terrible. 100% customer satisfaction is a JOKE!!! First time trying to place order. Terrible experience. Will NEVER deal with this company. They do not care about customers!! Again 100% customer satisfaction is a LIE!!! Buyers BEWARE

I spent up to $49 to get the free 1-2 day shipping, my order has already shipped but won't be here for another 6 days. Will not buy from here again. I'll go elsewhere where shipping is faster.

BUYER BEWARE -- THEY SEND YOU ROTTEN FOOD AND REFUSE TO REPLACE OR REFUND YOUR MONEY. I ASKED TO SPEAK TO A SUPERVISOR JASON WHO SAID HE WOULD HAVE FOOD REPLACED AND HE LIED -- CALLED BACK TO SPEAK TO SUPERVISOR CHARLES WHO HUNG UP ON ME. THEY SENT ME ROTTEN FOOD AND MY DOGS GO WITHOUT -- ONE OF MY DOGS HAD PRESCRIPTION DOG FOOD FOR HIS LIVER AND NOW I HAVE TO REPLACE AT STORE. I AM GOING TO AG'S OFFICE AND BUTTER BUSINESS. TAKE YOUR BUSINESS ELSEWARE -- THESE PEOPLE ARE CROOKS!!!!!!! DONNA E. SZLOSEK NYC

Sunday I had ordered from chewy but because I live in the carribean i didn't know they did not accept international cards. A lady called and cancelled my order, Every thing was fine. Apparently Monday my bank account had numerous charges to some google viber and some other money l transferring apps. Tuesday is when I realized that my account was compromised because I couldn't sign into my mobile banking because they blocked my account due to the numerous transactions. Come to find out the person from chewy spent and transferred all of my money out of my account now I'm sitting here with no money until 90 days from now when the bank realizes it wasn't me that made those transactions I'm broke now because of chewy employees all of my hard earned cash is gone. In conclusion chewy is not safe for payment transactions because it seems like any and everyone has access to customer account info and they will not wait to start spending your money

Ordered 42" dog crate for growing lab. Current crate getting way too small. Ordered because it was $20 cheaper than local big box stores and the 1-2 day shipping. Have not been waiting 7 days for crate and just got notice it will be 4 more days until it is here. That is 11 days when they advertise 1-2 days. Meanwhile my poor lab has to spend the day in her tiny crate. When I called the company they first blamed it on FedEx. When I called FedEx they said they never received it from Chewy.com. When I contacted Chewy again they agreed to send a new one. Which took them three days to get it to FedEx. They also offered me 15% off my next order. That is funny they think I will buy something else from them after this horrible service.

I've given the support people at Chewy months to find out the straight of it on why my recent reviews there are not being posted! I did not cuss in my reviews and I was not mean. I kept to facts about the product. They have yet to tell me why my reviews did not get posted other than saying there is some kind of filter that targets words that might have something to do with my review not being posted. Funny to me when I wrote positive reviews about their products they were posted no problem! I have no choice but to wonder how many other negative reviews of their products are being left off their site? It's sad to me because I had a good shopping experience with them and good experiences with their customer support BEFORE this! I even took pictures to back up that not only has the product changed (not a variation in one package to the other) but an actual changed in the way the dog treats looked as well as the sizes ALSO showing them that the picture there at their website looks misleading to what the product really looks like NOW (as that picture shows what the product looked like BEFORE they changed it) unless Chewy has updated it since my complaints and changed that. Someone saying they are a supervisor for Chewy told me weeks ago they would find out if this is a permanent change in the dog treats or temp and get back with me and I haven't heard a word sense. I gave them months and many emails to get to the bottom of my reviews not being posted AND about the product before writing this.

I have autoships set up for food and treats for our dogs and barn cats. I just got really irritated because I caught price increases on my autoships. Chewy.com representatives told me I had to review the order confirmation to catch the prices increases. Oh, OK... so offer a 5% discount on autoship items and then reserve the right to increase price by 30%? I have to watch the prices like a hawk to make sure I don't get ripped off? That's onerous. Watch out for #chewypricejump

When I ordered from this company, she was so friendly and helpful. Gave me my totalk of what I would pay. Then when I got my shipping notification one thing I ordered 3 of should have been $30 total. Instead was $75, No wonder they can offer free shipping. I would never recommend this company to anyone!!