Chewy.comReviews of chewy.com

When my veterinarian was unable to get the supply of necessary meds that my furry baby needed to survive a heart condition, I turned to Chewy and found the medicine. I decided to order all of her medicines from Chewy. My first order arrived on time and unfortunately just a few days after receiving all of her meds, she passed away suddenly of a heart attack. My husband and I are seniors and we are heartbroken. I emailed Chewy to ask them to cancel the autoship of our baby's meds. I thought that was the end of it when they emailed me back that they had received my request and that autoship was cancelled. They also expressed their sympathies. Then today, I was outdoors doing a few things in my yard when a delivery of a beautiful red carnations and white daisies bouquet showed up. I couldn't imagine who would be sending these flowers and when I opened the card, I was so surprised! It was from Monika at Chewy.com and again expressing her sympathies. I have NEVER had a business of any sort acknowledge the death of one of my pets and this delivery of these gorgeous flowers just brightened up a dark day. Thank you, Chewy.com and Monika for your expressions of care. Peg Bellard

I have never been so blown away, my dog pass, had to cancel my account. I CAME HOME TO BEAUTIFUL FLOWERS SENT BY CHEWY. I want to thank every person in that company, from the Custodians to the top of the chain! Thank You So Much Frances

Back in April, my 14 year old English Bulldog passed. I had to reach out to chewy to cancel a medication. I was brought to the "Chewy Angel" Alexandria...I hope some how she gets to see this. Alexandria helped ease my way. Meaning she could totally relate to the passing of a best friend, and she had a heeling energy that I truly needed at that time. Here is the bonus!! 2 days later...I RECEIVED FLOWERS 💐 from Chewy/Alexandria!! A heart felt and filled thank you to Chewy & Alexandria. Thank you for going above and beyond. Chewy will always have my vote.

Best service and prices around. I will always use them and recommend to others!!

I have made plenty of mistakes ordering from Chewy. So I have to call in to fix them and every time customer service was very nice, helpful and didn’t treat me with frustration.Miss Ellen talked to me like we were old friends! She was in the USA and I could understand her, she fixed all of my mistakes! She took pride in her job and it shows. Thanks Chewy for hiring good people as I’m sure this will not be my last time calling in.

Great experience; Had a recurring order, pet died, we couldn’t deal with the order for 3 weeks. Called Chewy: they immediately refunded the item and told us to just donate item to a local shelter, no need to return!

monday aug 16 I called chewy because mix up on my order. the agent was so kind in the process she asked about Kiki and Ludo. I forgot that when you sign up you give pets names.Immediately I started to cry .I explain that Ludo Had just past away.She was so apologetic I reassured her it was alright just very freash on my heart and she had no way of knowing. She talk with me for a while and we where disconnected.Wednesday There was knock on my door flower delivery much to my surprise beautiful flowers and a note sorry for your loss of your pet from Chewy.This was the most thoughtful action I have ever recieved.

My mother recently passed and had an autosubscription. I called to cancel the subscription. Chewy sent flowers to her house with a note saying that they are sorry for our mother’s loss. How thoughtful!