Chewy.comReviews of chewy.com

I used to order 10-12 large bags of kitten food every 2 months for my 100+ neonatal fosters a year from chewy.com. I could get bulk buys of huge sizes, for cheaper per pound than any retail store and get it shipped fast and free to my house. After 5 months of that, I haven't ordered anything from Chewy.com since October. Almost immediately after being "consumed" by Petsmart, chewy.com raised prices on nearly everything I bought....so much so that it is now COMPLETELY IN LINE WITH LOCAL PETSMART PRICES. No coincidence that Petsmart bought its cutthroat competitor, raised prices on its "newly owned" competitor's site and stifled and defeated its competitor in the process. Takeover = removing competition. I loyally support (or have supported) Petsmart through years, after all the wonder work they do for rescue groups and charities.....but NOW I cannot afford to feed my fosters at the rate I used to. That = less lives I can save and that is Petsmart's legacy to me....that, when I used to have an outlet to be able to feed these mouths, I no longer can anymore. Petsmart.....I frigging hate you now. And so do many rescue groups and fosters who operate out of their own pocket. Chewy.com is rapidly losing business, which I believe was Petsmart's goal in the first place. Thanks for shutting down a pipeline we ALL desperately needed to be able to survive on a razor thin budget and negatively....significantly negatively....impacting people everywhere. If you think this will drive more business to your Petsmart.com site or brick and mortar stores, think again. We will just find another pipeline that we can afford and we can access bulk buys from....hopefully one that is safe.....considering that we ALL considered Chewy.com to be safe....and some of these other websites i.e. from China, we can't trust them. here's praying we can order safe, nutritious food in bulk and quickly get it to our houses without being pillaged for shipping. My 6 week old babies lives are at stake

I have been with Chewy for years, and since it's been bought by another company I've had trouble getting my 1 bag of dog food on time. I complained last month to customer service asking why my order didn't go out on the day I had it set up to ship. I didn't get a clear answer. Today, I chatted with customer service again to see why my order didn't go out on Saturday the 3rd when I set it up to ship. I was told that they use Fed Ex Home Delivery and my order wouldn't be going out until Monday the 5th and arriving Wednesday the 7th. Apparently no orders go out on Saturdays or Mondays anymore. Would have been nice to have known that before realizing I have to buy a bag of food to get my dogs through until next Wednesday! This company has changed. Customer service isn't near as nice and I don't get my orders on time. I'm going to quit buying through Chewy as soon as I get this next order. I miss the old Chewy...

Chewy impedes shelter donation Tried to order cases of Royal Canin for Oakland Animal Services as a donation. Received repeated emails that order was being cancelled (every day 3 days in a row) since the prescription had not been called in by shelter vet. After speaking to rep about having to reconfirm order (multiple times), rep tells me that prescription has been received. 4 weeks later, I call to check that food has been sent to shelter....chewy claims there is no prescription and has cancelled the order. Thanks chewy for preventing sick animals from getting necessary supplies

Order a supplement for my dog. I placed the order via telephone because I wanted to ensure the shipping time frame. After being told the supplement would arrive when needed, I placed an order. Package never arrived! I contacted chewy, they refunded the price for the supplement but I still had to pay for shipping. To top it off, I keep getting hand written notes from them asking how the supplement is working. Would be nice if I received what I ordered! To me, it is a slap in the face. I just threw money out the window for a product I did not receive and for shipping which never occured. Then I had to rush to order the supplement elsewhere and pay for expedited shipping.... NEVER AGAIN CHEWY!

Like so many businesses, they make a bunch of promises to get your business, then it turns to crap. We have been trying to get dog food ordered and delivered for 10 days. The first order mysteriously never was processed. We called again and we're told it would be there in 2 days. Guess what! 5 days later no dog food. Called again and was informed that certain size bags can't be delivered except on certain days. That would have been helpful info to know before ordering. They had no trouble charging my credit card. My advice, tell Chewy to take a hike!

My very first order I was so excited to use my 15% off coupon code, I can't have packages delivered to my apartment so I had the order shipped to my work address. Then I received an email saying they can't process my order because my billing address does not match my shipping even though I added 2 (both) address after downloading the Chewy app and making an account. Then I had to call Chewy to confirm my address and now my order will get sent to my work address on Saturday where it will most likely not get delivered so I will have to go pick it up on MONDAY at the post office. After the website boasts about 1-2 shipping days?!?! Will not be referring Chewy to my other foster friends and family and neighbors. Very poor execution and false promises. Hopefully I my order my Friday, if not I will be expecting a FULL refund.

Wow you tell them to autoship on a specific day and they process your card days before and if it gets declined they hold until you call. But it's already at the warehouse being packaged when you call and if you have coupons applied this negates being able to use coupons once it's at warehouse for packaging... Really!!! I asked them to send back remaining coupons and although on a call with one that said I had 4 remaining and then when I decided I'd just buy my dog food at my local feed store, I went on chat they said I had none. Amazing rip-off. This isn't the first issue but it will be my last.

The cat litter they sell is poor quality, it’s sand. It claimed to be 42lb bag was more like 15lbs. Can’t trust their products,